> Markdown version of [/jobs/ext/2564987-it-technician](https://www.wearedevelopers.com/jobs/ext/2564987-it-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** Saronic Technologies - **Location:** New Orleans, LA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Backup Devices, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Network Configuration and Change Management, Networking Basics, Cloud Services, Service Pack, TCP/IP, Firewalls (Computer Science), Information Technology, Laptops, Network Server - **Published:** August 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=66560881df52d675 ## About the Role Saronic is seeking a talented and organized IT Technician. This role is responsible for advanced technical support across various IT systems and networks. The ideal candidate will have a strong technical foundation, exceptional troubleshooting abilities, and the ability to work independently and as part of a team. You will be responsible for resolving technical issues, performing system maintenance, and ensuring the overall health of Saronic's IT infrastructure., * Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). * 3+ years of experience in a technical support or similar IT role. * Proficiency in troubleshooting hardware, software, and networking issues. * Experience with Windows and macOS operating systems, Active Directory, Office 365, and cloud services. * Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.). * Familiarity with ticketing systems and helpdesk management tools. * Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users. * Problem-solving mindset with attention to detail and a strong ability to prioritize tasks. * IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. * Preferred Qualifications: * Familiarity with Department of Defense (DoD) or military industry projects. * Knowledge of autonomous systems or maritime technology. Physical Demands * Prolonged periods of sitting at a desk and working on a computer. * Occasional standing and walking within the office. * Manual dexterity to operate a computer keyboard, mouse, and other office equipment. * Visual acuity to read screens, documents, and reports. * Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies. * Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages). ## Description * Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices * Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions. * Assist with network configurations, including routers, switches, firewalls, and VPNs. * Perform routine system maintenance, including software updates, security patches, and backups. * Administer and troubleshoot Active Directory, Office 365, and cloud-based services. * Provide guidance and mentoring to Tier 1 technicians to enhance their technical skills and customer service. * Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented. * Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions. * Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades. * Ensure adherence to security best practices, including data protection and access control. * Work closely with cross-functional teams, including IT, sales, engineering, and product development, to ensure alignment on objectives and messaging. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [IKEA Story: Transforming an Iconic Retail Brand](https://www.wearedevelopers.com/videos/444-ikea-story-transforming-an-iconic-retail-brand) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) - [What's (new) with Spring Boot and Containers?](https://www.wearedevelopers.com/videos/1514-what-s-new-with-spring-boot-and-containers) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)