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# IT Support Analyst

- **Company:** Impinj
- **Location:** Seattle, WA, United States (Remote available)
- **Experience:** Starter
- **Salary:** $63,750.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Software Applications, Computer Networks, Desktop Computing, Microsoft Office, Backup and Restore, Software Troubleshooting, Microsoft InTune, Computer Equipment, Deployment Automation, Laptops, User Accounts
- **Published:** August 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=60c5f73d7970b373

## About the Role

* Typically requires 1-2 years of hands-on IT support experience, including help desk, desktop support, and hardware/software troubleshooting
 * Experience with Microsoft Active Directory, Office 365 administration, and Intune/Autopilot/MDM solutions
 * Experience with Mac and HP desktops/laptops
 * Proven ability to deliver excellent customer service in-person, on the phone or via email
 * Strong problem-solving, time management, and attention to detail
 * Strong verbal and written communication skills
 * Ability to prioritize and manage requests in a fast-paced environment
 * Ability to work independently and collaboratively, both on-site and remotely

## Description

The IT Support Analyst provides virtual and in-person support to users for technology-related issues concerning hardware, software applications, and the network environment, serving as the initial point of contact for troubleshooting and resolution., * Monitor the help desk queue and perform first-level diagnostics, troubleshooting, and resolution for on-site and remote users

 * Set up and decommission user accounts across network domain, Exchange, CRM, and phone systems
 * Build, configure, and image laptop and desktop computers, including user profile creation, returned equipment reimaging, and inventory management.
 * Apply patches, perform software and hardware upgrades, and troubleshoot and resolve OS issues
 * Troubleshoot and maintain printers, copiers, and plotters
 * Perform backup and restore operations
 * Desk workstation set up and tear down, computer hardware inventory management
 * Manage shipping and receiving of computer equipment and peripherals
 * Set up, support, and troubleshoot audio/video conferencing equipment in meeting rooms and at corporate events
 * Assist with server and infrastructure support as needed


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