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# Network Technician

- **Company:** Nfinitylink Communications, Inc.
- **Location:** Kinston, NC, United States
- **Salary:** $39,520.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Automatic Call Distributor, VoIP, CompTIA Network+, Dynamic Host Configuration Protocol, IP Addressing, IPTV, IP Pbx, Networking Basics, Network Diagrams, Network Monitoring, Routing, Network Management System, Diagnostic Tools, Computer Network Operations, Bicsi
- **Published:** August 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0b01962156ffda90

## About the Role

* Experience with fiber optic installation, splicing, and testing (OTDR experience preferred).
 * Working knowledge of TV/video delivery systems (IPTV, cable, or satellite).
 * Familiarity with VoIP and traditional phone system troubleshooting.
 * Strong understanding of networking fundamentals (IP addressing, DHCP, routing basics).
 * Ability to read and interpret network diagrams and technical documentation.
 * Valid driver's license and clean driving record, for occasional site visits.
 * Strong customer service and communication skills.
 * Ability to work independently, prioritize tickets, and manage time effectively.
 * Physical ability to climb ladders, work in confined spaces, and lift equipment (typically 50+ lbs) on the occasions field work is required.
 * Relevant certifications a plus (e.g., BICSI, Fiber Optic Association, CompTIA Network+).

## Description

InfinityLink is seeking a Network Technician to provision and maintain fiber, television, and phone services for our customers, with a strong focus on advanced troubleshooting. This role combines hands-on provisioning and configuration work with the technical depth to diagnose and resolve complex service issues across our network and customer premises equipment. The role is primarily office-based, with occasional field visits as needed., * Provision new fiber, TV, and phone (VoIP/POTS) service accounts, including configuring ONTs, modems, routers, set-top boxes, and related customer premises equipment.

 * Perform advanced troubleshooting on service outages, signal degradation, and equipment malfunctions across fiber optic, video, and voice systems, primarily via remote diagnostics and network management tools.
 * Diagnose issues using diagnostic tools such as OTDRs, power meters, signal analyzers, and network management software.
 * Escalate and resolve complex, multi-layered technical problems that go beyond standard tier-one support, including issues spanning outside plant, in-home wiring, and network-side configuration.
 * Test and certify fiber optic lines remotely; travel on-site to splice and terminate fiber connections when remote resolution isn't possible.
 * Configure and troubleshoot phone systems, including VoIP quality issues, call routing, and PBX/ATA equipment where applicable.
 * Document service calls, root causes, and resolutions accurately in the ticketing/CRM system.
 * Educate customers on equipment use and basic maintenance by phone or during occasional site visits.
 * Collaborate with network operations and engineering teams on recurring or systemic issues.
 * Travel to customer sites or facilities on an occasional basis for issues that cannot be resolved remotely, including physical fiber repair or equipment swaps., Primarily an office-based role (helpdesk/NOC-style provisioning and troubleshooting via phone, remote diagnostics, and network management tools), with occasional field visits to customer sites or facilities to resolve issues that can't be handled remotely - such as physical fiber splicing/repair, equipment swaps, or on-site diagnostics.


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