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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** BLS IT, INC. - **Location:** Malden, MA, United States - **Salary:** $52,000.0 - $72,800.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Microsoft Azure, Backup Devices, BASIC (Programming Language), Cloud Computing, CompTIA Network+, Computer Networks, Hyper-V, Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Microsoft Office, Windows Servers, Routing, Windows PowerShell, Server Administration, Virtual Local Area Networks, Virtual Machines, Virtualization Technology, Wi-Fi Technology, Network Routers, Sysadmin, Firewalls (Computer Science), Network Server, User Administration, Vmware - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c1264398e94c60ac ## About the Role * 2+ years of experience at an MSP (required) - you understand multi-client environments, ticketing systems, and SLAs * Strong L1/L2 help desk foundation: OS troubleshooting, printers, Office 365, user account management, endpoint security * Real, hands-on experience with networking - VLANs, firewalls, switches, basic routing, Wi-Fi troubleshooting * Experience with servers and virtualization (Windows Server, Hyper-V, or VMware) * Comfortable working directly with clients - explaining technical issues in plain language, managing expectations, representing the company well * A self-starter mentality - you don't wait to be told what to do next * Valid driver's license and reliable transportation; willingness to travel to client sites across the North Shore * Based in or near Malden/Salem/North Shore, MA * Eagerness to grow - this role has a clear path toward senior engineer / sysadmin responsibilities Nice to Have * Relevant certifications (CompTIA Network+, Security+, Microsoft, or similar) * Experience with RMM/PSA tools (ConnectWise, Datto, N-able, etc.) * Exposure to cloud platforms (Azure, AWS) * Basic scripting (PowerShell), * High school or equivalent (Required) Experience: * MSP: 2 years (Required) * Desktop support: 1 year (Required) * Server management: 1 year (Required) * Computer networking: 1 year (Required) License/Certification: * CCNA (Preferred) ## Description BLS IT, Inc. is looking for an IT Support Engineer to join our growing MSP team. This role is a step up from traditional L1/L2 help desk work - we need someone who's already mastered the fundamentals and is hungry to build deeper expertise in networking, servers, and virtualization while continuing to deliver hands-on, white-glove support to our clients. This is a great fit for someone who wants to grow into a senior engineer or systems administrator role. Candidates should be local to the North Shore (Malden, Salem, and surrounding communities) and available to travel to client sites throughout the region as needed. What You'll Do * Serve as an escalation point for L1/L2 help desk issues, resolving tickets involving Windows/Mac endpoints, Active Directory, Microsoft 365, networking, and general troubleshooting * Interface directly with clients on-site and remotely - you're often the face of BLS IT, so professionalism and clear communication matter as much as technical skill * Install, configure, and maintain servers, virtual machines (Hyper-V/VMware), and core infrastructure * Support and troubleshoot business-class networking equipment: switches, firewalls, routers, VPNs, and Wi-Fi * Manage backups, patching, and monitoring across client environments * Travel to client sites across the North Shore for on-site support, installs, and projects * Document work clearly in our PSA/ticketing system and contribute to internal knowledge base articles * Take ownership of problems end-to-end - identify root cause, not just symptoms * Mentor junior help desk staff as needed ## Related Videos - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)