> Markdown version of [/jobs/ext/2565775-help-desk-analyst](https://www.wearedevelopers.com/jobs/ext/2565775-help-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Analyst - **Company:** Utica First Insurance Company - **Location:** Oriskany, NY, United States (Remote available) - **Salary:** $45,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Antivirus Softwares, Software Quality, Information Systems, Local Area Networks, Microsoft Office, Software Engineering, Backup and Restore, CompTIA Strata - PC Hardware Technology Engineer, Computer Network Operations, Information Technology, Hardware Infrastructure - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e2770f127b6cee35 ## About the Role * Cross train and be able to perform tasks to verify completion of system backups and computer operations as described in operation manual as needed. * Requires strong customer service skills and positive attitude. * Ability to work in a team environment with minimal direction. * One or more years' experience in technical support in a similar environment. * Must be disciplined, highly detailed oriented and reliable with good organizational and problem-solving skills., * Microsoft certifications are a plus. * Excellent project management, written and oral communications skills desired. The ability to work collaboratively and as part of a team is essential. * Strong analytical and problem-solving skills. * The ability to work remotely is possible for a candidate with the right skill set. * Sensitivity to accuracy, timeliness, and professionalism is imperative. Education and Experience * Associates Degree in Computer Science or related field preferred or equivalent experience. * Continued educational development in Insurance, Software Quality or Requirements Development a plus. Physical Requirements This position requires the ability to sit for extended periods while working at a computer, both in a home and office environment. The role involves frequent use of a headset, keyboard, mouse, and other standard office equipment. Occasional movement within the office may be required, such as walking to meetings or accessing shared equipment. ## Description The Help Desk Analyst role is responsible for providing timely and effective resolution of hardware, software, network, and application issues to ensure minimal disruption to business operations. The analyst supports core insurance systems, including policy administration, claims management, underwriting, and billing platforms-while delivering high-quality customer service to internal employees, agents, and business partners., * Provide first level technical support to end users for PC/Server hardware, desktop/workstation software upgrades, desktop problem resolution and systems support. MS Windows 11 desktop environment, MS Office 365 environment. * Provide Helpdesk support to external users (Utica First agents and business partners) for implementation setup, problem resolution, usage of our website and externally available information systems. * Administer Helpdesk customer support systems software for call in and internal support requests. * Maintain PC hardware and software for the IT Department. * Knowledge of Anti-Virus applications * Provide assistance with system upgrades and maintenance of local area network. * Perform network operations and limited network administrational and monitoring duties with data entry functions to update files and maintain systems. 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