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# Help Desk Support Specialist (Field Support Technician)

- **Company:** SJA SOLUTIONS LLC
- **Location:** Grand Rapids, MI, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Remote Service Software, Office365, Software Troubleshooting, Laptops
- **Published:** August 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=49e2580e4d66470d

## About the Role

* Strong customer service and communication skills
 * Comfortable spending a significant portion of the day on the phone assisting clients
 * Ability to build rapport and communicate professionally with clients onsite
 * Detail-oriented and organized
 * Self-motivated and eager to learn
 * Strong troubleshooting and problem-solving skills
 * Ability to prioritize multiple tasks in a fast-paced environment
 * Positive attitude and team-first mentality

Preferred Qualifications

 * Previous IT support, help desk, or technical support experience
 * Experience supporting Microsoft 365 environments
 * Familiarity with Active Directory
 * Experience supporting Windows and macOS devices
 * Knowledge of computer hardware installation and troubleshooting
 * Relevant technical certifications are a plus

## Description

SJA Solutions is seeking a full-time, in-office Field Support Technician to provide exceptional technical support to our clients through a blend of phone-based support and onsite service visits.

This role is ideal for someone who enjoys working directly with people, troubleshooting technology issues, and building strong client relationships. A typical week includes assisting clients over the phone, responding to support requests, remotely troubleshooting issues, and traveling to client locations for hands-on technical support, deployments, and installations.

The successful candidate will be customer-focused, technically curious, and comfortable communicating with clients in both remote and face-to-face environments.

Key Responsibilities

 * Provide Tier 1 technical support to clients via phone, email, and remote support tools
 * Travel to client locations for deployments, troubleshoot and resolve technical issues
 * Install, configure, and deploy workstations, laptops, printers, and other hardware
 * Support Microsoft 365 applications and services
 * Perform basic Active Directory administration and troubleshooting
 * Troubleshoot Windows and macOS operating systems
 * Assist with user onboarding and workstation setups
 * Document support activities and maintain accurate records
 * Escalate complex issues to higher-level technicians when necessary
 * Deliver exceptional customer service during every client interaction


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