> Markdown version of [/jobs/ext/2565823-telecommunications-specialist-ii](https://www.wearedevelopers.com/jobs/ext/2565823-telecommunications-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Telecommunications Specialist II

- **Company:** PEAK PERFORMERS
- **Location:** Austin, TX, United States
- **Salary:** $62,400.0
- **Contract:** Temporary contract
- **Skills:** Databases, Microsoft Office, Information Technology, Digital Government, Cts+, Cisco
- **Published:** August 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5006e367eae9508e

## About the Role

* Database Experience: 2+ years entering, tracking, and maintaining customer accounts or work orders in databases.
 * Experience with Cisco Call Manager Required
 * Customer Service Experience: 1+ years in customer service or administrative office roles.
 * Domain Knowledge: Understanding of office practices, administrative procedures, and basic telecom principles.
 * Technical Skills: Proficiency in database data entry, record accuracy, basic problem-solving, and MS Office.
 * Operational Abilities: Ability to handle multi-line phone calls, prioritize daily assignments, and follow technical instructions., All employment offers are contingent on the successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws.

Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future.

## Description

Launch or expand your career with a stable, long-term state engagement in enterprise telecommunications. Working under general supervision, this position performs routine to journey-level telecommunications work supporting state agencies on the Capitol Complex Telephone System (CCTS). If you are detail-oriented, skilled in database tracking, and looking for multi-year contract stability, this role provides an ideal entry point into public sector IT infrastructure.

The Team You Will Be Joining

Serving as the central technology authority for the state, this agency sets statewide IT policies, manages cybersecurity infrastructure, and oversees digital government services. Additionally, it leverages collective purchasing power to negotiate master contracts, allowing state agencies, local governments, and educational entities to efficiently acquire technology products and services.

Major Duties

 * Serve as an agency liaison for assigned CCTS voice services, receiving and processing incoming client work orders.
 * Assign Telephone Service Request (TSR) tracking numbers in the Net Plus database and communicate completion timelines to customer agencies.
 * Process routine Move, Add, Change, and Disconnect (MACD) requests in Cisco enterprise telephony databases.
 * Enter work order data, billing codes, and division code updates into the CTS Tele-Management system.
 * Process add/disconnect requests and manage password resets within the CCTS voicemail database.
 * Provide customer support, manage phone inquiries, and utilize standard office equipment (copiers, printers, fax).
 * Assist in isolating basic technical issues and escalate complex issues according to agency procedures.


## Related Videos

- [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team)
- [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases)
- [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right)
- [Branch your database like your code:  How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand)

## Related Articles

- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)