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# Sr. Technology Helpdesk Technician

- **Company:** McKinstry
- **Location:** Spokane, WA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $64,900.0 - $94,100.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, CompTIA Network+, CompTIA Security+, System Center Configuration Manager, Office Suite, Productivity Software, Azure Active Directory, Software Deployment, Microsoft InTune
- **Published:** August 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=dcff6b9b52e7296e

## About the Role

The Senior Helpdesk Technician delivers hands-on technical support to employees at our Spokane office, providing outstanding customer experience while resolving a wide range of hardware, software, and systems issues. The ideal candidate combines strong deskside support experience with excellent communication skills, adaptability, and the ability to prioritize effectively in a dynamic environment., * Customer-first instinct. In-person or on the phone is your first move, not a chat window or ticket queue.

 * Executive presence. Strong communicator, punctual, and polished.
 * Adaptability. Priorities will shift - sometimes mid-task.
 * Strong work ethic.
 * 5 years of helpdesk or deskside support experience; deskside/field support backgrounds strongly preferred over pure service desk roles
 * Strong working knowledge of Windows 10/11, Microsoft 365, and common enterprise business applications
 * Hands-on experience with endpoint management tools such as SCCM/Intune and Azure Active Directory
 * Demonstrated ability to support AV systems for meetings and events
 * Excellent verbal communication skills - comfortable engaging with senior executives and leadership
 * Ability to manage competing priorities in a fast-paced, executive-facing environment
 * Availability for on-call rotation and the 7:00 AM - 3:30 PM in-office shift at our Spokane location

Preferred

 * Light project management experience - tracking tasks, coordinating with vendors or teams, managing timelines
 * Experience with new hire onboarding builds, PC refresh/replacement programs, and software deployments

## Description

* Provide in-person and phone-first technical support to staff in Spokane office and remote locations
 * Perform new hire builds, PC replacements, imaging, and software deployments
 * Support and troubleshoot Windows OS, Microsoft 365/Office applications, and related productivity tools
 * Manage and troubleshoot endpoints using SCCM/Intune and Azure Active Directory
 * Handle printer support, peripheral management, and general deskside hardware issues
 * Participate in on-call rotation and respond to escalated or time-sensitive issues
 * Assist with light project management tasks including tracking, coordination, and follow-through on IT initiatives
 * Maintain accurate documentation of issues, resolutions, and asset information
 * Serve as an escalation resource for less experienced helpdesk staff, Not required, but candidates holding any of the following will stand out:
 * CompTIA A+
 * CompTIA Network+
 * CompTIA Security+
 * Microsoft certifications focused on Microsoft 365 or Windows OS support
 * ITIL Foundation


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