> Markdown version of [/jobs/ext/2566715-it-support-technician-1](https://www.wearedevelopers.com/jobs/ext/2566715-it-support-technician-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician 1 - **Company:** Campus USA Credit Union - **Location:** Jonesville, FL, United States - **Experience:** Starter - **Salary:** $46,400.0 - $54,600.0 - **Contract:** Permanent contract - **Skills:** Audio Video Distribution, Cyber Security, Data Security, Information Technology Operations, Local Area Networks, Remote Service Software, Information Technology, Hardware Asset Management - **Published:** August 5, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17846145?backUrl=%2Fcareer%2F17846145%2FIt-Support-Technician-1-Florida-Jonesville ## About the Role * High School Diploma or GED * Completion of a specialized course of study at a business or trade school OR * Extensive in-house training or apprenticeship program Experience * 0 - 2 years of similar or related experience Other Skills * Attention to Detail * Audiovisual Systems * Collaboration * Communication * Emotional Intelligence * IT Security * IT Support * Local Area Networks * Mobile Device Support * Multitasking * Operating System * Problem Solving * Time Management Physical Demands * This position involves frequent lifting, carrying, and sorting items weighing up to 50 pounds Must possess a valid driver's license. This position regularly requires operation of a company vehicle for business-related travel, including local and interstate travel ## Description Provides high-quality, responsive service and technical support to ensure the smooth, reliable, and effective operation of the organization's information technology systems. Assists with the configuration and deployment of hardware and software while troubleshooting and resolving technical issues as they arise. This entry-level IT Support Technician role works under the guidance of experienced team members and management to support day-to-day IT operations. Essential Functions & Responsibilities * Exemplifies the core values of CAMPUS while supporting our strategic priorities for members, employees, and community. Maintains the highest standard of professionalism, integrity, and confidentiality * Responsible for front-line phone, email, and service desk support ticket requests for phone, network, workstations, software, and other systems * Assists with hardware lifecycle activities, including workstation deployment, maintenance, upgrades, troubleshooting, repair, and decommissioning; may include travel to remote Service Centers as needed * Works with end users and vendors to diagnose and resolve service desk tickets and incidents and escalates to higher level staff when necessary; follows up with end users to ensure complete resolution of issues * Supports the creation and maintenance of internal IT documentation, procedures, and solution references * Assures prompt response and resolution of member support requests in accordance with established service level expectations * Participates in continuous professional development by building technical skills through training, mentorship, and hands-on experience * Ensures all hardware and software is properly secured, up to date, and scanned for security vulnerabilities prior to deployment * Ensures all end-user devices with admin configuration access (remote) are password protected using the minimum password requirements. (Printers, Kiosks, etc.) * Practices secure data handling procedures as sensitive data may be accessible; a significant level of trust is required * Completes established goals, daily tasks, and project deliverables on time and to specification ## Related Videos - [Live doom II deathmatch with John Romero](https://www.wearedevelopers.com/videos/625-live-doom-ii-deathmatch-with-john-romero) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Challenges for omnichannel applications at ALDI: Data distribution and offline capabilities](https://www.wearedevelopers.com/videos/747-challenges-for-omnichannel-applications-at-aldi-data-distribution-and-offline-capabilities) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Web-based Information Visualization](https://www.wearedevelopers.com/videos/84-web-based-information-visualization) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)