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# Desktop Support Technician

- **Company:** Forward Air
- **Location:** Columbus, OH, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Issue Tracking Systems, Networking Basics, Microsoft InTune, Computer Equipment, Laptops
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d4b7cd6800ff19ad

## About the Role

* 0-2 years of IT support, technical, or customer service experience.
 * Basic knowledge of Windows, Microsoft 365, computer hardware, and printers.
 * Strong troubleshooting and problem-solving skills.
 * Excellent communication and customer service abilities.
 * Ability to learn new technologies and work independently.
 * Technical certifications such as CompTIA A+ are a plus but not required.

Preferred Skills

 * Experience with ticketing systems.
 * Familiarity with Active Directory, Microsoft Intune, or endpoint management tools.
 * Experience supporting laptops, desktops, mobile devices, and printers.

Physical Requirements

 * Ability to lift and move equipment up to 50 pounds.
 * Ability to work under desks, in wiring closets, and around IT equipment as needed.

#LI-Onsite #LI-BT1

## Description

* Provide onsite and remote support for hardware, software, and peripheral issues.
 * Deploy, configure, and replace laptops, desktops, and mobile devices.
 * Support printers, scanners, and other office technology.
 * Assist with user onboarding, equipment setup, and account-related requests.
 * Perform basic network and connectivity troubleshooting.
 * Escalate complex issues to senior IT staff.
 * Deliver excellent customer service to end users.


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