> Markdown version of [/jobs/ext/2567196-data-center-customer-operation-technician](https://www.wearedevelopers.com/jobs/ext/2567196-data-center-customer-operation-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Data Center Customer Operation Technician - **Company:** Equinix - **Location:** Secaucus, NJ, United States - **Experience:** Experienced - **Salary:** $59,000.0 - $88,400.0 - **Contract:** Permanent contract - **Skills:** Spreadsheets, Databases, Data Centers, Multiplexing, Queue Management Systems - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5f4137118c8c0852 ## About the Role * Typically requires a high school diploma and 2-4 years of equivalent work experience * A natural curiosity and strong troubleshooting skills * Experience working in a critical facility where failure is not an option * Willingness to learn and adhere to protocols and processes in place * Strong system level mechanical or electrical proficiency * You are capable of lifting up to 50 lbs. and are agile in manual dexterity (climb, stoop, et.) with or without accommodation * 24/7 Operation - Your flexibility to work any assigned shift, off-schedule, fill in for workmates and respond to emergencies, etc. ## Description Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team., Queue Management / Reporting * Reviews work orders in the queue and works on moderately difficult requests by adhering to commitment times * Supports cross-functional teams to collaborate on customer tickets * Ensures any necessary reporting is complete and accurate; supports ad-hoc reporting requests * Actively provides input and makes recommendations to processes * Maintains detailed written records of all work activity * Updates local asset databases and other systems Installations * Handles moderately difficult rack and stack customer equipment tickets * Able to read moderately difficult installation spreadsheet plans and supports implementing installations accordingly * Supports the installation of moderately difficult installs, which may include: overhead cable trays, cage mesh, cabinets, and cable management/support systems; circuits for fiber terminations; cable distribution trays, cabinets, and cable management/support systems; and performs tape changes and back-up necessities * Recognizes and raises capacity concerns for infrastructure expansions needs and cabling where needed * Performs quality checks on both cross-connects and on-site support tickets and recommends improvements Cross-Connect * Supports moderately difficult data center cross-connect work, requiring substantial understanding of operating procedures for: installs, terminations, modifications, and testing * Installs and tests moderately difficult cross-connect circuits, which may include: switched, multiplexed, etc. Testing / Troubleshooting * Supports moderately difficult operating testing of layer 1, 2 and 3 cross-connect certification testing * Supports the troubleshooting of moderately difficult circuits (i.e., switched, multiplexed, etc.) * Escalates more advanced circuits and supports as needed * Works with customers to troubleshoot issues and uses experience gained to recommend solutions Stakeholder Partnership * Monitors stock levels and proactively addresses needs for materials with proper teams * Provides escalated work order support, and supports dispatch of alarms * May provide back-up support to security personnel, if needed Customer Management * Supports customer satisfaction through timely and precise order execution * Delivers a high level of service and an excellent customer experience when interfacing with customers * Provides support with time expectations on new deployments and existing alterations * Supports customers on-site by through access control and escorting services * Point of Contact (POC) for supporting moderately difficult customer requests, exceptions or escalations Projects * Supports and partners with team members on projects as directed * Coordinates vendors for various Data Center related projects * Performs quality assurance on new customer installation or deployments Training * Completes all assigned training in a timely manner * May provide guidance and support to more junior team members and new hires, Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing form. ## Related Videos - [Operating etcd for Managed Kubernetes](https://www.wearedevelopers.com/videos/1191-operating-etcd-for-managed-kubernetes) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Database Magic behind 40 Million operations/s](https://www.wearedevelopers.com/videos/748-database-magic-behind-40-million-operations-s) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)