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# Scrum Master with experience in Appian and Genesys...

- **Company:** Capgemini
- **Location:** New York, NY, United States
- **Salary:** $61,087.0 - $104,364.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, DevOps, Github, Scrum Methodology, Genesys, Appian, Bitbucket
- **Published:** August 5, 2026
- **Apply:** https://www.juju.com/job/00000000gm94lu

## About the Role

We are seeking an experienced Scrum Master / Delivery Lead with strong Agile delivery expertise, excellent communication skills, and **working knowledge of Appian and Genesys platforms.**, * Strong experience as a Scrum Master or Agile Delivery Lead in enterprise environments.

 * Working knowledge of Appian and experience supporting or coordinating Genesys teams.

 * Excellent stakeholder management and communication skills.

 * Experience managing Agile delivery, production support, release coordination, and cross-team dependencies.

 * Strong problem-solving, facilitation, and conflict-resolution abilities.

 * Familiarity with DevOps practices, GitHub/Bitbucket, and operational governance processes.

 * Experience with SLA management, reporting, and service delivery metrics is preferred.

Desired Attributes

 * Strong leadership presence with the ability to influence without authority.

 * Highly organized, proactive, and delivery-focused.

 * Ability to effectively manage multiple stakeholders and distributed teams.

 * Comfortable operating in a fast-paced Agile environment while balancing delivery, support, and operational responsibilities.

## Description

* Facilitate and lead Agile ceremonies including Sprint Planning, Daily Scrums, Backlog Refinement, Reviews, Retrospectives, and Scrum of Scrums.

 * Partner with Product Owners to create, prioritize, and refine product backlogs.

 * Drive continuous improvement initiatives, remove delivery impediments, and promote Agile best practices.

 * Coordinate and manage delivery activities across Appian and Genesys teams, ensuring alignment and successful execution.

 * Oversee sprint execution, backlog management, production deployments, and release coordination.

 * Act as the primary point of contact for product health, production support, and stakeholder communications.

 * Collaborate with business stakeholders, Agile coaches, architects, and leadership teams to ensure successful delivery outcomes.

 * Track operational metrics, SLA compliance, security vulnerabilities, and platform governance requirements.

 * Identify automation opportunities and drive process optimization initiatives.

 * Mentor team members, facilitate knowledge-sharing sessions, and foster a collaborative team culture.


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