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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Business Systems Analyst IV Customer Engagement AI - **Company:** Robert Half - **Location:** San Ramon, CA, United States (Remote available) - **Experience:** Experienced - **Salary:** $119,000.0 - $180,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Artificial Intelligence, Business Software, Business Systems, Information Systems, Customer Data Management, Information Retrieval, Productivity Software, Systems Development Life Cycle, Cloud Services, Salesforce.Com, Usage Analysis, Smartsheet, Enterprise Software Applications, Information Technology, Data Analytics, Virtual Agents - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fc9247d0d6fb3eaf ## About the Role * Ability to evaluate prompts and response quality. * Ability to identify hallucinations and unsupported answers. * Ability to assess conversational effectiveness. * Understanding of AI risks and ethical considerations. * Knowledge of AI guardrails, privacy, compliance, and auditability requirements. * Ability to design deterministic and non-deterministic test scenarios. * Ability to define pass/fail criteria for AI responses. * Ability to measure response quality and consistency. * Understanding of how Agentforce agents interact with Salesforce data, workflows, and human handoffs. * Understanding of action execution versus information retrieval. * Bachelor's degree in Information Technology, Artificial Intelligence, Data Analytics, Business, Information Systems, or a related discipline; equivalent experience may be considered. * 8+ years of Business Systems Analysis, Product Analysis, or related technology delivery experience. * 3+ years supporting enterprise business applications such as Salesforce, Service Cloud, CRM, ERP, or workflow automation platforms. * 2+ years of direct experience supporting AI, automation, intelligent agents, voice/text chatbot or related technologies. * Experience with multi-national organizations and systems preferred * Working knowledge of various System Development Life Cycle methodologies (e.g. agile, iterative, waterfall, etc.) * Strong analytical and problem-solving skills * Strong organizational and time management skills * Exceptional verbal and written communication skills * An ability to establish and maintain strong relationships * Familiarity with project management processes and concepts * Thorough knowledge of and demonstrated skills in use of software such as Microsoft Word, Excel, Smartsheet, and related productivity tools. ## Description * Partner with stakeholders to uncover and prioritize business needs, define requirements, and translate ideas into scalable solutions. * Evaluate impacts, identify risks, support solution design, oversee and perform testing, and guide successful implementations. * Help shape AI adoption by balancing innovation, governance, user experience, and business value. * Navigate multiple moderate-to-complex initiatives while maintaining strong attention to detail and execution excellence. * Foster strong collaboration across business and technology teams, building alignment and momentum to successfully deliver solutions and advance strategic objectives. * Apply critical thinking and sound judgment to ensure solutions are practical, sustainable, and aligned with business objectives. * Partner with business, other application teams, vendors and others to deliver technology solutions from concept through implementation. * Establish and maintain product and business expertise of assigned areas. * Leverage expertise to gather and analyze information from multiple sources to provide recommendations to address business objectives and resolve issues. * Draws on substantial experience to represent the voice of the customer throughout the product lifecycle to ensure that the delivered products meet or exceed customer needs and objectives. * Lead requirements gathering and documentation by working directly with business partners. * Work with technical staff and vendors to ensure that the technical components of solutions are understood and properly accounted for (e.g. integrations, extensions, etc.) within the overall solution. * Perform design and configuration efforts related to enterprise applications. * Lead preparation and execution of testing efforts. * Support deployment and migration efforts. * Perform ongoing system administration and support for assigned enterprise systems. * Represent the business as an expert source in communications with IT, training, reporting, leadership, vendors, etc. * Use influence and expertise to promote an atmosphere of cohesiveness and focused collaboration between all the members of the team in the interest of driving the product forward ## Related Videos - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [Guiding Agentic AI with Vue](https://www.wearedevelopers.com/videos/2033-guiding-agentic-ai-with-vue) - [Leading efficiency, empathy, and the human experience with AI](https://www.wearedevelopers.com/videos/1699-leading-efficiency-empathy-and-the-human-experience-with-ai) - [How Data is Shaping our Games](https://www.wearedevelopers.com/videos/176-how-data-is-shaping-our-games) - [How to Stop Your Agents From Going Rogue - Arnav Gupta](https://www.wearedevelopers.com/videos/2152-how-to-stop-your-agents-from-going-rogue-arnav-gupta) ## Related Articles - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [13 AI Tools You Have to Try](https://www.wearedevelopers.com/magazine/219-13-ai-tools-you-have-to-try) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path)