> Markdown version of [/jobs/ext/2568142-fleet-technical-network-support-rep-ship-rider-iii-nas](https://www.wearedevelopers.com/jobs/ext/2568142-fleet-technical-network-support-rep-ship-rider-iii-nas). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Fleet Technical/Network Support Rep-Ship Rider III-NAS

- **Company:** CareerCircle
- **Location:** Chesapeake, VA, United States
- **Experience:** Experienced
- **Salary:** $77,120.0 - $147,390.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Confluence, Bash Shell, Configuration Management, CompTIA Network+, CompTIA Security+, Information Systems, System Configuration, DevOps, Intrusion Detection Systems, Python (Programming Language), Windows Servers, Motion Planning, Nagios, Network Configuration and Change Management, NetFlow, Network Monitoring, Packet Analyzer, Network Administration, Network Protocols, Windows PowerShell, Red Hat Enterprise Linux, Remote Desktop Services, Prometheus, Simple Network Management Protocols, Software Systems, SQL Databases, SQL Server Reporting Services, Syslog, Windows Management Instrumentation, Scripting, Database Performance Analyzer, Grafana, Gitlab, Kubernetes, Information Technology, SolarWinds (Software), Splunk, Servicenow, User Accounts
- **Published:** August 4, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/va/chesapeake/5814bd00-5aa2-41b2-be86-d87fd1440bb2

## About the Role

Writing
Coaching
Operations
Safe Driving
Communication
Motion Planning
Adjuster License
Insurance Industry
Good Driving Record
Time Off Management
Discrepancy Resolution, * High School Diploma or General Equivalency Diploma.

 * 4 years auto physical damage estimating experience.
 * Currently possess or acquire and maintain individual I-CAR Platinum Pro-Level 3 certification within 12 months of hire.
 * Capability to prioritize, solve problems and effectively communicate next steps and path to resolution.
 * Effectively communicates through multiple channels to include utilization of digital tools to drive speed, accuracy, and service.
 * Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.
 * Strong oral and written communication skills.

What Sets You Apart:

 * Proficiency with CCC vehicle damage estimating system
 * Current P&C insurance adjuster license
 * I-CAR Platinum certification
 * Experience with STARS or other automotive Direct Repair Programs (DRP)
 * US military experience gained through military service or gained as a military spouse / domestic partner

Other Work Requirements:

 * May require the ability to crouch and stoop to inspect damaged vehicles.
 * Meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license., Innovation
Purchasing
Kubernetes
Microsoft 365
User Accounts
Change Control
Lifting Ability
Problem Solving
Computer Science
Safety Assurance
CompTIA Network+
Mission Planning
Technical Support
Help Desk Support
CompTIA Security+
Disaster Response
Software Solutions
Information Systems
System Administration
Emerging Technologies
Information Assurance
Operation Maintenance
Remote Desktop Services
Configuration Management
Requirement Prioritization
Standard Operating Procedure
Troubleshooting (Problem Solving)
Top Secret-Sensitive Compartmented Information (TS/SCI Clearance)
+0, DevOps
Splunk
Gitlab
Nagios
Syslog
Grafana
NetFlow
Polling
Equities
Dashboard
Scripting
Templates
Leadership
Automation
Innovation
ServiceNow
Checklists
SolarWinds
Market Data
Windows Servers
Problem Solving
Packet Analyzer
Ancient History
Incident Response
Network Protocols
Windows PowerShell
Technical Training
Network Management
Systems Architecture
System Configuration
Atlassian Confluence
CompTIA Security+ CE
Prometheus (Software)
Network Administration
Red Hat Enterprise Linux
Bash (Scripting Language)
SQL (Programming Language)
IAT Level II Certification
Verbal Communication Skills
Python (Programming Language)
SQL Server Reporting Services
Database Performance Analyzer
Network Performance Management
Operating System Administration
Troubleshooting (Problem Solving)
Windows Management Instrumentation
Simple Network Management Protocols
Application Programming Interface (API)
Network Configuration And Change Management
Security Onion (Intrusion Detection System)

## Description

As a dedicated Field Physical Damage Specialist, you will work within defined guidelines and framework, responsible for building relationships and providing oversight of our third-party vendors through virtual or in person interactions with members, claimants, and third-party personnel. You will drive USAA's financial strength by ensuring accuracy and quality of third-party vendors' work product. You will work to resolve problems with a focus on the mission and exceptional member experiences., * Responsible for on-boarding, oversight, maintaining partnerships, and coaching to performance of our contractual and/or operational goals as applicable.

 * Evaluates vendor work product to ensure quality, accuracy, and adherence to the terms and conditions of the contract.
 * Collaborates with 3PRM on vendor footprint to balance member needs and operational resources.
 * Responsible for complaint and payment discrepancy resolution within the vendor MOI.
 * Provides direction as needed on borderline Total Loss situations.
 * Accountable for providing decisions and insight on losses physical damage within authority granted and advances requests for further authority as needed.
 * Acquires and applies advanced knowledge of P&C insurance industry products, services, contracts and internal processes and procedures to ensure compliance.
 * Supports workload surges and/or Catastrophe Operations, as needed.
 * Assists with managing output/throughput and associated USAA adherence guidelines affiliated with Auto Physical Damage processes (e.g., Rental, Alternative Parts Utilization, Vehicle Owner Communication, Assignment Completions).
 * Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.


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