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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Solutions Analyst III - **Company:** Vertex, Inc. - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $86,600.0 - $112,500.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Advanced Business Application Programming (ABAP), Application Programming Interfaces (APIs), Business Analytics Applications, Systems Engineering, Big Data, Databases, Data Governance, Data Security, Database Applications, Relational Databases, Software Debugging, Linux, Job Scheduling, Unix Shell, Mainframes, SAP NetWeaver, Network Attached Storage (Server Appliance), Network Protocols, Oracle (Applications), Standard Sql, DataOps, Web Services, Extensible Markup Language (XML), File Transfer Protocol (FTP), Enterprise Software Applications, Virtual Environment, Sap Fiori, SAPBasis, Programming Languages - **Published:** August 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e53a6970b066cfec ## About the Role * 6+ years of relevant experience in technical support, application troubleshooting, or systems engineering in a customer-facing or enterprise environment. * Ideally located on the West Coast or able to consistently work Pacific Time Zone hours to support customer and team needs. * Highest-priority technical skills include strong SQL and relational database experience; hands-on work with REST and SOAP API/web services; knowledge of Oracle and SAP environments; and Linux/Unix exposure. * Demonstrated experience troubleshooting and supporting data-driven applications connected to relational databases, XML sources, and high-volume web services. * Deep understanding of networking protocols and proven debugging skills across a broad range of technologies and programming languages. * Hands-on experience with Linux/Unix, shell programming, FTP scripting, and related systems and scheduling tools. * Proven ability to manage high-stakes customer escalations with composure, professionalism, and sound judgment under pressure. * Strong analytical and creative problem-solving skills; ability to operate independently and consult management as needed. Preferred Qualifications * Experience with SAP NetWeaver architecture, integration technology, ABAP web services, and SAP Mobility platforms. * Experience developing or maintaining Big Data and Fast Data application environments. * Familiarity with Data Governance, Data Security, and Data Operations practices. * Experience with VM environments, NAS, mainframe systems, and job scheduling tools such as TWS or ECG. * Prior experience supporting ERP tax integration solutions or enterprise software implementations. * Equivalent combination of education, training, and relevant professional experience accepted in lieu of a formal degree. COMMENTS: The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time. ## Description * Serve as the final escalation point for highly complex, visible, and sensitive client technical issues, applying expert-level judgment and creative problem-solving to drive resolution. * Provide advanced troubleshooting and support for data-driven applications, relational databases, networking protocols, APIs, Java, Linux, and related enterprise technologies. * Act as a Customer Support liaison during pre- and post-implementation phases, ensuring technical readiness, continuity of support, and alignment with customer usage and requirements. * Partner with internal product, engineering, and support teams to communicate customer needs, support emerging technology rollouts, and develop scalable support processes and standards. * Provide work leadership, technical guidance, and mentorship to less senior support staff; receive and manage complex escalations from Tier 2 analysts. * Create, edit, and maintain technical knowledge base articles and best practice documentation to support team capability and knowledge continuity. * Maintain shared support environments, including virtual environments, databases, and shared instances; fulfill on-call support responsibilities on a rotational basis. ## Related Videos - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Discover the open source trio you didn’t expect: .NET and PostgreSQL on Linux](https://www.wearedevelopers.com/videos/2042-discover-the-open-source-trio-you-didn-t-expect-net-and-postgresql-on-linux) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023)