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# Desktop Support Specialist-Level II

- **Company:** Elite
- **Location:** Santa Clarita, United States
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, JIRA, Collaborative Software, Multi-Factor Authentication, Virtual Private Networks (VPN), Productivity Software, Remote Access Technology, Computer Networking Systems, Slack, Laptops, Gsuite, Servicenow
- **Published:** August 28, 2026
- **Apply:** https://www.dice.com/job-detail/cee7fffd-5863-4a81-ad31-d5a2a6406396

## About the Role

Minimum Education/Certification/Experience Requirements:
5+ years-of experience in IT support, workplace technology, or a related field.
Certifications such as ITIL, Microsoft Certified: Modern Desktop Administrator, Apple ACSP, or CompTIA A+.
Experience supporting C-level executives-or high-profile clients and their administrative assistants.
Background in enterprise-level corporate environments. Expertise in Windows, macOS, iOS, and Android-environments.
Strong knowledge of networking, VPNs, and enterprise security-practices.
Experience with ITSM tools-(ServiceNow, Jira, etc.) and remote troubleshooting tools.
Exceptional customer service, problem-solving, and communication-skills.
Ability to handle high-pressure situations-and deliver solutions quickly.

Preferred Education/Certification/Experience:
Familiarity with AV systems, video conferencing solutions, and executive meeting room technology.

## Description

Technical Support & Troubleshooting:
Diagnose and resolve hardware, software, and network-issues across desktops, laptops, mobile devices, and AV equipment.
Offer proactive maintenance-to prevent IT disruptions, including software updates and system optimizations.
Manage and troubleshoot collaboration tools-(Microsoft Teams, Zoom, Slack, etc.) and productivity applications-(Microsoft 365, Google Workspace).
Ensure secure and seamless remote access-for VIPs using VPNs, mobile device management (MDM), and security protocols.

Executive & VIP Support:
Provide onsite and remote IT support-for board meetings, conferences, and high-profile events.
Offer personalized IT concierge service, including tech training and proactive issue resolution.
Manage and configure high-end AV equipment, conference room systems, and digital displays.
Act as a trusted IT advisor, understanding VIPs- work styles and technology preferences.
Understand and represent our client's brand to VIP customers.

Asset & Incident Management:
Validate the inventory of VIP devices, ensuring timely upgrades and replacements.
Manage IT incidents and requests using a ServiceNow, prioritizing VIP needs.
Coordinate with the Service Delivery Manager, vendors and internal teams-for escalations and advanced troubleshooting.

Security & Compliance:
Ensure compliance with customer IT security policies, including data protection and device management.
Educate VIP users on cybersecurity best practices-and implement multi-factor authentication (MFA).
Work closely with customer security teams to monitor and mitigate risks-related to VIP IT usage.


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