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# Desktop support - Field Services Technician

- **Company:** Aptlogix LLC
- **Location:** Duarte, CA, United States
- **Experience:** Experienced
- **Salary:** $45,760.0
- **Contract:** Permanent contract
- **Skills:** JIRA, System Configuration, Local Area Networks, Wi-Fi Technology, Network Routers, ServiceNow IT Service Management, Computer Equipment, Information Technology, Network Support, Laptops, Zendesk, Servicenow
- **Published:** August 4, 2026
- **Apply:** https://www.dice.com/job-detail/d443759f-1d36-48f8-959e-86e22e4548d3

## About the Role

* 2-4 years of experience in desktop support or field IT services.
 * Strong knowledge of Windows/macOS operating systems and PC hardware.
 * Hands-on experience using IT ticketing systems (ServiceNow, Jira, Freshdesk, etc.).

Ability to work onsite in Duarte, CA.

## Description

* Resolve escalated Level 2 hardware, software, and network support tickets.
 * Set up, repair, and deploy PCs, laptops, printers, and mobile devices.
 * Troubleshoot local network connectivity issues (Wi-Fi, routers, switches).
 * Assist end-users with software updates, system setup, and basic usage.


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