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# Service Design & Transition Analyst III

- **Company:** Kforce Inc.
- **Location:** Newport Beach, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Information Technology Operations, Service Design, Information Technology, Servicenow
- **Published:** August 1, 2026
- **Apply:** https://www.dice.com/job-detail/244d6540-7d95-4540-ba1e-12758f097eef

## About the Role

* 4+ years of experience in ITSM or IT Operations, with a strong focus on Service Design and Transition
 * Experience managing or supporting transitions of enterprise-level IT services
 * Strong experience with ITSM tools (e.g., ServiceNow)
 * Ability to develop high-quality service documentation (SLAs, SDPs, support models)
 * Excellent communication and stakeholder management skills
 * Good communicator, able to work with global teams
 * A continual improvement mindset and high levels of customer focus
 * Experience of working with internal and external partners to drive service excellence
 * Able to identify risks and challenges and to mitigate appropriately
 * Adaptable to change in an evolving environment
 * Background in Financial Services an advantage

Good understanding of ITIL v3/V4 framework and practices, especially:

 * Service Design
 * Service Transition
 * Service Validation & Testing
 * Change Enablement

## Description

A client with Kforce is seeking a Service Design & Transition Analyst III to join their team in Newport Beach, CA., The Service Design and Transition Analyst plays a key role in ensuring new or changed IT services are well-designed, governed, and transitioned into live operations effectively, following ITIL best practices. The role focuses on driving service readiness, minimizing risks during deployment, and ensuring a smooth operational handover. This position supports the lifecycle stages of Service Design and Service Transition, ensuring services meet agreed business and operational requirements before going live.

Responsibilities:
Service Design:

 * Collaborate with stakeholders to define and document end-to-end service designs that include service model, performance metrics, SLAs, support model, security, and continuity
 * Produce and manage Service Design Packages (SDPs) that incorporate all elements of service delivery and support
 * Ensure alignment of service design to enterprise architecture, information security, and capacity planning
 * Validate service designs against non-functional requirements (NFRs), including availability, reliability, and scalability
 * Define and document service dependencies, SLAs, and OLAs

Service Transition:

 * Lead or support the service transition process for new or changed services
 * Plan and coordinate transition activities, including Service Readiness, training, knowledge transfer, and documentation handover
 * Lead Service Readiness Boards (SRBs) to ensure operational teams are prepared to accept new or changed services
 * Facilitate Early Life Support (ELS) and ensure clear criteria for service acceptance and exit from transition
 * Conduct impact assessments and risk evaluations for service introduction
 * Maintain alignment with Change Enablement and Service Operational processes to support controlled deployment


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