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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # CRM Engineer - **Company:** ALLIANCE ENTERPRISES LLC - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $93,722.0 - **Contract:** Permanent contract - **Skills:** Salesforce Object Search Language (SOSL), JavaScript (Programming Language), Application Programming Interfaces (APIs), Agile Methodology, Automation of Tests, Unit Testing, Batch Processing, Big Data, Cloud Computing, Information Systems, Computer Engineering, Computer Telephony Integration, Continuous Integration, Data Validation, Information Engineering, Data Governance, Data Integration, Extract Transform Load (ETL), Data Retention, Data Synchronization, Data Warehousing, DevOps, Event Logging, Failover, Fault Tolerance, JSON, Systems Development Life Cycle, Salesforce.Com, Simple Object Access Protocol (SOAP), Software Engineering, SQL Databases, SQL Server Integration Services, Systems Integration, Data Logging, Software Repository, Apex Code, Delivery Pipeline, Reliability of Systems, Information Technology, Apex Programming, Enterprise Integration, Salesforce Object Query Language (SOQL), Data Management, Restful APIs, Software Version Control, Data Pipelines, Web Api - **Published:** August 28, 2026 - **Apply:** https://www.dice.com/job-detail/dd535ef9-76dd-4c97-bd5c-55f1347de750 ## About the Role Education & Experience Required: Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or a directly related field and minimum of three (3) years of Salesforce development experience, including Apex and LWC. Relevant experience must include: * Experience building and maintaining data pipelines, APIs, integrations, or ETL processes. * Experience writing efficient SOQL/SOSL queries and working with large data volumes. * Experience with DevOps workflows, version control, and CI/CD tools. * Experience participating in Agile development and SDLC governance. * Experience supporting or interacting with CTI/telephony integrations strongly preferred. Salesforce Platform Developer I certification required. Preferred: Salesforce preferred certifications: * Platform Developer II * JavaScript Developer I * Integration Architect Designer * Application Builder * Health Cloud Accredited Professional Knowledge, Skills, & Abilities- * Strong understanding of Salesforce development patterns, including Apex, LWC, SDLC and asynchronous processing. * Strong technical proficiency with APIs, JSON, REST/SOAP integrations, and ETL concepts. * Knowledge of EDW integration concepts, SQL, SSIS, or similar data tools. * Strong diagnostic and troubleshooting abilities across integrations, code, and data pipelines. * Ability to analyze requirements and translate them into technical specifications. * Ability to work collaboratively with cross-functional teams. * High level of self-motivation and a keen attention to detail. * Ability to effectively prioritize and execute tasks in a high-pressure environment. * Ability to implement system enhancements and ensure technical solutions align with established design standards and governance practices. * Ability to manage and work on multiple projects at the same time. * Knowledge of managed care organizations, DHHS, and Medicaid systems. * Knowledge of call center environments and CRM-telephony integrations preferred. ## Description The CRM Engineer is responsible for developing, integrating, and maintaining technical components of the Salesforce platform, including Apex, Lightning Web Components (LWC), data integrations, SOQL queries, automations, and DevOps pipelines. This role ensures that business data flows reliably between Salesforce, the Enterprise Data Warehouse (EDW), telephony platforms, and other systems. The CRM Engineer supports the full Software Development Life Cycle (SDLC), implements system enhancements, and ensures technical solutions align with established design standards and governance practices. This position is full-time remote. Selected candidate must reside in North Carolina and be willing to travel to one of the offices for business or onsite team meetings as needed. Responsibilities & Duties- Salesforce Development and Customization * Develop, test, and deploy Apex classes, triggers, batch jobs, scheduled jobs, and asynchronous processes * Build and maintain Lightning Web Components (LWC), Aura components (if needed), and custom UI experiences * Implement secure, scalable SOQL and SOSL queries following performance and governor-limit standards * Support declarative and programmatic automation, including Flows integrated with Apex and custom logic * Maintain code repositories, version control, and branching standards Data Integration and ETL Support * Build, optimize, and maintain data pipelines between Salesforce and the EDW, including scheduled or event-driven integrations * Design and execute SOQL-based data extractions and transformations to support EDW ingestion routines * Collaborate on or maintain SSIS packages and related data-handling workflows * Ensure data mappings, transformation logic, and data movement patterns are documented and version-controlled System Reliability, Monitoring, and Failover * Support monitoring of integration queues, API calls, batch processes, and error logs * Assist with failover planning, system resiliency testing, and platform reliability improvements * Follow incident response procedures and help diagnose production issues related to data, automation, or code CTI, Telephony, and Cross-System Integrations * Support integrations between Salesforce and telephony platforms (CTI), including screen-pop, call event logging, conversation data, and real-time API interactions * Troubleshoot CTI events, call flows, agent screen functionality, and data synchronization * Maintain the operational knowledge base for CTI technical behavior, mapping, and flows Data Management, Governance, and Retention * Implement data retention policies within Salesforce and integrations, ensuring compliance with security, privacy, and operational standards * Support archiving, purging, and anonymizing processes in collaboration with Data Governance and Security teams * Maintain audit and logging processes related to data movement and system usage SDLC, DevOps, and Agile Execution * Participate in all SDLC stages: requirements review, solution design discussions, build, test, deployment, and post-release support * Build and execute CI/CD processes using approved DevOps tools * Produce unit tests, regression scripts, and automated testing assets to ensure high-quality releases Documentation and Collaboration * Document technical specifications, data mappings, integration diagrams, and code-level implementation details * Work closely with CRM Solution Architect to ensure code aligns with architectural standards, system constraints, and best practices * Collaborate with CRM Administrator on data validation, field configurations, profiles/permissions, and UAT cycles * Engage with IT, Data Engineering, and business teams to ensure solutions function as intended and meet operational needs ## Related Videos - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Web APIs you might not know about](https://www.wearedevelopers.com/videos/281-web-apis-you-might-not-know-about) - [Strategies to accelerate SaaS Application Development](https://www.wearedevelopers.com/videos/1078-strategies-to-accelerate-saas-application-development) - [Introducing JSON Structure](https://www.wearedevelopers.com/videos/100219-introducing-json-structure) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa)