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# Associate Technical Service Specialist (Cranial and Spinal Technologies)

- **Company:** Medtronic Inc.
- **Location:** Lafayette, CO, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $59,200.0 - $88,800.0
- **Contract:** Temporary contract
- **Skills:** Unix, Network Service, Software Engineering, Software Systems, Meditech
- **Published:** August 15, 2026
- **Apply:** https://www.salesheads.com/job.asp?id=3354558431&tx=KP6565FFJ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* High School Diploma (or equivalent) AND 4+ years experience OR
 * Associate's Degree AND 2+ years experience OR
 * Bachelor's Degree, * BS / BA in a technical, scientific, or medical related field.
 * 2+ years of work experience in a clinical/technical setting.
 * Technical or related experience in medical devices, MedTech, healthcare, life sciences or relevant industries.
 * Experience in networked computer environments and operating systems (DOS, UNIX preferred).
 * Solid aptitude for using PC/Desktop support
 * Prior technical service, support and training experience.
 * Experience in conflict management
 * Willingness to troubleshoot collaboratively in a team environment

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

## Description

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. This role is onsite in Lafayette, Colorado.

The Associate Technical Service Specialist provides in-house technical support for Medtronic's Cranial and Spinal Technologies portfolio, serving as a key resource for customers and field staff on products such as Stealth AXiS and O-arm Surgical Imaging System.

This role is responsible for troubleshooting hardware and software issues through a Technical Support call center , including time-sensitive situations during live procedures as well as support outside of the clinical setting.

The specialist ensures accurate documentation of all customer interactions, drives timely follow-up, and leverages insights from support cases to inform cross-functional teams. This individual also plays an important role in representing the Voice of the Customer, contributing feedback to support continuous improvement and new product development., * Resolves technical problems that originate by telephone in a call center/help desk environment.

 * Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products.
 * May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.
 * Provides technical support to users for either PC, server or mainframe applications and hardware.
 * Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.
 * Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
 * Maintains a troubleshooting tracking log ensuring timely resolution of problems.
 * Recommend systems modifications in order to reduce user problems.
 * Participates on project and process teams to provide the business with technical and clinical insight, ensuring that Service's interests are well represented.
 * Assists with creation of Service Support Plans for new product development to increase serviceability of new and existing products/systems.
 * Assists with other Educational, Service, Marketing, and Business support as needed.


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