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# Salesforce Production Support Engineer

- **Company:** SKL8 MANAGEMENT, INC.
- **Location:** Miami, FL, United States
- **Experience:** Experienced
- **Salary:** $111,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Cloud Computing, Software Documentation, Code Review, Data Validation, Data Transformation, Data Migration, Performance Tuning, Cloud Services, Salesforce.Com, Software Engineering, Apex Code, Salesforce Sales Cloud, Force.Com, NCino, Marketing Cloud
- **Published:** August 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=144d45e8404ba52b

## About the Role

* 3+ years of experience within Software development, Integration using Apex, Flows, Force.com, Asynchronous process, LWC, Aura, Data migration, CRMA, AI, CPQ, nCino etc.
 * Experience in banking and Financial services including in-depth knowledge of loan Lifecyle, Sales and Marketing functional knowledge.
 * Good knowledge of Salesforce products and services, including Sales Cloud, Financial & Marketing Cloud, Partner Communities, Service Cloud.
 * Expertise in various technical areas such as data modeling, integration, security and customization - should be able to review codes and suggest best practices of implementations.
 * Understands user and process requirements and ensures those requirements can be achieved through high-quality deliverables.
 * Demonstrate effective, strong and clear communication/collaboration with LOBs, Stakeholders and Customers on daily basis.
 * Understands business requirements and provides timely solutions within defined SLAs.

## Description

* Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews.
 * Serves as a resource to the business and/or as a technical resource to cross-functional third party and internal team members on highly complex design/code reviews.
 * Provide production support and handle operational issues, and be willing to perform manual activities or tasks whenever required to maintain service continuity.
 * Troubleshoot complex problems and recommend solutions or practices relative to root cause analyses and identification of solutions for improving system performance and availability.
 * Experience troubleshooting performance and Governor limits related issues/exceptions(leveraging ApexGuru and Scale center), should actively participate in automations and other PI activities., * Develop, enhance, and maintain Salesforce solutions using Apex, Flows, LWC, Aura, Force.com, and asynchronous processing.
 * Analyze business requirements and translate them into scalable Salesforce technical solutions.
 * Work closely with business users, LOBs, stakeholders, and customers to understand requirements and provide timely solutions.
 * Support Salesforce applications across Sales Cloud, Service Cloud, Financial Services Cloud, Marketing Cloud, and Partner Communities.
 * Develop and maintain solutions related to banking and financial-services processes, including loan lifecycle, sales, marketing, and customer servicing.
 * Design and implement Salesforce integrations with internal and external applications using appropriate APIs and integration patterns.
 * Perform data migration, data transformation, and data validation activities while maintaining data quality and integrity.
 * Develop and maintain Salesforce CPQ, nCino, CRM Analytics (CRMA), and AI-related solutions as required.
 * Review existing Apex, Flow, LWC, and integration code and recommend best practices, performance improvements, and maintainability enhancements.


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