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# IT Specialist

- **Company:** Pomeroy Assoc., L.P.
- **Location:** Plymouth, MN, United States
- **Experience:** Experienced
- **Salary:** $60,320.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Collaborative Software, Microsoft Office, Network Connections, Computer Equipment, Information Technology, User Accounts
- **Published:** August 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5a23a3404a765a41

## About the Role

* Strong customer service mindset with a focus on user satisfaction
 * Proven troubleshooting and problem-solving skills in IT environments
 * Ability to work both independently and collaboratively in a global team
 * Excellent communication skills (technical and non-technical audiences)
 * Self-starter with strong ownership and follow-through

Technical Skills

 * Experience supporting Windows OS, Microsoft Office, Outlook, and Exchange
 * Familiarity with Microsoft Teams and collaboration tools
 * Experience with mobile device management (MDM) solutions
 * Understanding of network connectivity, PC hardware, and IT infrastructure fundamentals
 * Prior experience in Level 2 / second-line support in a corporate environment, * Associate degree in IT or related field OR
 * 2-3 years of relevant IT support experience
 * Bachelor's degree in IT or related field (preferred)

Success in This Role Looks Like

 * Consistently meeting or exceeding IT and Service Desk KPIs
 * Resolving tickets efficiently and within SLA timelines
 * Building strong relationships with end users and business stakeholders
 * Demonstrating continuous technical growth and performance improvement

## Description

Join a high-performing IT support team delivering both hands-on and remote technical support in a fast-paced, global environment. This role is ideal for a customer-focused IT professional who enjoys troubleshooting, solving problems, and working directly with end users and infrastructure systems.

What You'll Do

 * Provide Level 2 IT support via phone, email, and ticketing systems for incidents and service requests
 * Deliver hands-on deskside support at the Plymouth, MN office
 * Manage and resolve incidents, service requests, and problems within defined SLA/KPI targets
 * Administer user accounts, system access, and permissions in alignment with corporate standards
 * Troubleshoot issues across hardware, software, and network connectivity environments
 * Escalate complex issues to Level 3 support teams with clear documentation and handoff
 * Guide and support end users on technology usage, best practices, and issue prevention
 * Perform root cause analysis to identify recurring issues and implement long-term solutions
 * Maintain accurate technical documentation, knowledge articles, and resolution logs
 * Ensure compliance with IT security policies and report any risks or breaches
 * Collaborate with global IT teams to support a consistent and high-quality user experience


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