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# Telecommunications Engineer/Technician

- **Company:** Insight Global
- **Location:** Fort Worth, TX, United States
- **Salary:** $76,960.0 - $85,280.0
- **Contract:** Permanent contract
- **Skills:** Automatic Call Distributor, VoIP, System Configuration, IP Pbx, Routing, Network Routing, Genesys
- **Published:** August 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4688b135bbb1024f

## About the Role

* High School Diploma or GED.
 * 3+ years experience supporting and troubleshooting telecommunications infrastructure, including voice/data circuits, network routing and switching, and end-user technical support.
 * Hands-on experience configuring, installing, and maintaining telecommunications systems such as Nortel, Vocera, and ShoreTel.
 * Experience with Avaya Aura admin and support, supporting AudioCodes SBCs, and NetSapiens platform admin.
 * Understanding of VoIP, SIP, SIP trunking, and call routing.
 * Agreeance to the required health screenings

Preferred Qualifications:

 * Healthcare experience
 * Experience with Genesys Cloud CX
 * Relevant IT certifications, * High school or equivalent (Required), * Telecommunication Technician: 2 years (Required)
 * Avaya: 1 year (Preferred)

## Description

Insight Global is seeking a Telecommunications Engineer to support and maintain enterprise voice and communications infrastructure across the organization of a healthcare client. This individual will be responsible for configuring, troubleshooting, and optimizing telecom systems with a strong emphasis on Avaya Aura, AudioCodes Session Border Controllers (SBCs), and NetSapiens platforms. The ideal candidate will have experience supporting VoIP environments, SIP trunking, telecom migrations, and voice infrastructure in a large enterprise setting., * Administer and support the organization's Avaya Aura environment

 * Manage and troubleshoot AudioCodes SBC infrastructure
 * Support NetSapiens voice platform and telecom services
 * Diagnose call quality, connectivity, and routing issues
 * Configure voice systems, SIP trunks, and telecom circuits
 * Respond to telecom incidents and provide technical support to end users
 * Assist with telecom upgrades, deployments, and infrastructure improvements
 * Work closely with networking and infrastructure teams to ensure reliable voice services


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