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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Sr. Manager (Information Tech Systems... - **Company:** Johns Hopkins University - **Location:** Baltimore, MD, United States - **Experience:** Expert - **Salary:** $98,200.0 - $171,900.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Cloud Computing, Continuous Delivery, IT Management, Information Technology Operations, Virtual Private Networks (VPN), System Center Configuration Manager, Citrix Systems, Remote Desktop Services, Power BI, Microsoft InTune, Information Technology, Tools for Reporting, Splunk, Serverless Computing, Servicenow, Unified Endpoint Management - **Published:** May 15, 2026 - **Apply:** https://www.juju.com/job/00000000fzji6j ## About the Role + Bachelor's Degree. + Seven years of progressively responsible IT management experience. + Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications + Project management experience is desirable. + Two years of supervisory experience is strongly preferred Technical Skills + Cloud Serverless Computing Architecture - Advanced + Communication - Advanced + Information Technology Infrastructure Library - Advanced + IT Documentation - Advanced + IT Services Management - Advanced + IT Strategic Planning - Advanced + Project Management - Advanced, + Advanced knowledge of applicable methodologies, including enterprise architecture and common IT Infrastructure components. + Experienced in assessing a broad range of information solutions and products. + Advanced experience supporting various infrastructure applications including: ServiceNow, Alertus, Avaya Call Manager, Beyond Trust, Microsoft Endpoint Manager (Intune), SCCM, Active Directory, Ivanti VPN, Remote Desktop Services, Microsoft Teams/Zoom, MFA Solutions, Various reporting and Analytics tools such as Power BI/Splunk for SLA tracking, Citrix/virtualization. _The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs._ ## Description We are seeking an **_IT Sr. Manager_** who will be responsible for the day-to-day planning and decision-making for a range of IT services for a department or unit, or responsible for a single function for the university, health system or both. Manages the IT strategy, infrastructure, development, and support within the organization. Develops and implements plans and policies for service delivery in support of organizational operations. Represents departmental leadership in divisional and interdivisional meetings related to IT policies and operations. Leads large scale projects, which may include those requiring multi -disciplinary coordination and significant vendor collaboration. Has day-to-day responsibility for a variety of technologies and applications with a focused customer base, or a focused set of technologies with a wide and diverse customer base. Recognized as an expert in group's realm of responsibility. Specific Duties and Responsibilities _Strategy & Planning_ + As a member of a senior management team, contributes or leads planning to achieve organizational goals by prioritizing initiatives and coordinating the evaluation, deployment, and management of current and future technologies. + Develops technology solutions to anticipate the organization's needs, be cost-effective, reliable and compatible with existing and emerging technologies. + Anticipates change and responds when technology requirements emerge and evolve. + Based on understanding of organizational goals, mission and culture, assesses impact and effectiveness of technology to ensure it supports the organization's needs. + Helps establish budgetary goals and provides input towards priorities. May develop IT operations budget. + Works with constituents in conjunction with other IT leaders to interpret customer business needs and makes recommendations for strategic investments in technology, applications, business process, personnel, etc. that meets the agreed upon goals of the organization. + Ensures that applicable Hopkins policies, practices, regulatory requirements are addressed and followed within his/her area of responsibility. _Relationship Management_ + Represents senior organizational leadership, often with delegated authority, in meetings both within and outside of Hopkins. + Represents the interest of the organization at industry, state and federal meetings to ensure that the best interests of the organization are considered. + Manages the customer relationship and satisfaction as well as adherence to contractual obligations. + Creates and promotes a culture of excellent customer service. + Establishes and maintains ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort. + Maintains relationships with strategic technology vendors for the organization. _Project/Product Responsibility_ + Has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the department or IT function. + Is responsible for the management of multiple IT projects that impact the department or IT function, including planning, and monitoring progress toward completion. + Ensures continuous delivery of information technology support and services through direct management of service level agreements. _Staff Management_ + Recruits, develops, retains, and organizes staff. + Assigns tasks, monitors progress and provides guidance. + Other duties as assigned. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)