> Markdown version of [/jobs/ext/257193-it-support-associate](https://www.wearedevelopers.com/jobs/ext/257193-it-support-associate). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Associate - **Company:** Gilbert inc - **Location:** Edina, MN, United States - **Salary:** $60,000.0 - $85,000.0 - **Contract:** Temporary contract - **Skills:** Active Directory, Software Applications, Microsoft Azure, Microsoft Online Services, Data Security, Desktop Computing, Microsoft Office, Microsoft SharePoint, Data Logging, Office365, Tablet Computers, Information Technology, Laptops, Servicenow, User Accounts - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ad60c195ffb6df97 ## About the Role Do you have experience in SharePoint?, Do you have a High school diploma or GED?, * High school diploma or equivalent experience. * 1 + years of experience within the information technology field, including but not limited to PC and mobile device support. * Basic knowledge of the following technologies: * Dell Desktops and Laptops * Microsoft Active Directory and Azure, O365, Teams, Office, Exchange Online, SharePoint * Apple and Android Tablets and Phones * Problem-solving skills and the ability to troubleshoot basic IT issues. * Ability to work independently and as part of a team. * Willingness to learn and adapt to new technologies and processes. * Customer-focused attitude with a commitment to providing high-quality service. * Experience with ServiceNow a plus. ## Description Our IT Service Desk is the central point of contact for all IT-related incidents and service requests. The role of the IT Support Associate is to provide first-line support for all staff. The IT Support Associate is responsible for logging incidents and service requests and resolving support requests, ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. Service Desk staff work in a dynamic, fast-paced environment which provides services over the phone, through email, phone, in person (for walk-in customers) and self-service. This position will be based out of Edina, MN supporting Gilbert Mechanical. Role & Responsibilities: * Provide basic IT support and assistance to staff in a prompt, courteous, and empathetic manner. * Log incidents and service requests accurately using the IT service desk system (ServiceNow). * Assist users with the operation of hardware such as printers, scanners, and other peripherals. * Perform basic troubleshooting and maintenance of desktop computers, laptops, and mobile devices. * Diagnose and resolve simple software and hardware incidents, including operating systems and common software applications. * Escalate more complex issues to higher-level support teams as necessary. * Install and configure new IT equipment under supervision. * Create temporary user accounts and reset passwords while ensuring data security. * Maintain a high level of customer service, ensuring all customers are treated efficiently and appropriately. * Communicate effectively with technical and non-technical colleagues at all levels in the organization. * Participate in internal training to stay updated with the latest technology and internal system processes. * Other duties as assigned. ## Related Videos - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Building Employee Experience Through Everyday Interactions](https://www.wearedevelopers.com/videos/1763-building-employee-experience-through-everyday-interactions) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)