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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Mobile Data Computer (MDC) Support Technician - **Company:** GTS Technology Solutions - **Location:** Dallas, TX, United States - **Salary:** $54,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Unit Testing, Bluetooth, Issue Tracking Systems, Networking Hardware, Microsoft Office, TCP/IP, Mobile Computing, Unified Endpoint Management, Mobile Data - **Published:** August 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=78417d27126ffcfb ## About the Role Background Requirement: Must successfully pass a Criminal Justice Information Services (CJIS) fingerprint-based background check upon hire. Work Authorization: Must be authorized to work in the United States on a full-time, ongoing basis without the need for employer sponsorship now or in the future., * Strong troubleshooting skills for rugged mobile computing, in-vehicle technology, and Windows-based endpoints * Ability to diagnose hardware, cabling, docking, mobile printer, SIM, and cellular router issues in field environments * Working knowledge of Windows, Microsoft Office 365, endpoint configuration, and patching * Understanding of TCP/IP, cellular connectivity, and basic fault isolation * Strong documentation discipline: ticket updates, repair notes, test results, serial number tracking * Customer-focused communication with law enforcement users and fleet personnel * Ability to work independently in the field and follow escalation procedures through to closure, * A+ certification or equivalent training and experience preferred * 2+ years of rugged device, MDC, public safety technology, or field support experience preferred * Associate degree or equivalent combination of technical training and work experience preferred * 3+ years of full-time experience supporting networked, endpoint, or end-user devices preferred Physical Requirements * Able to travel between customer locations, fleet locations, and GTS facilities as assigned * Able to work in and around vehicles, fleet shops, and field environments * Able to climb, bend, kneel, reach overhead, or crawl into confined spaces safely * Able to operate basic hand and electrical tools * Able to differentiate color coding of cables and components * Able to lift up to 50 pounds at times, * Do you have hands-on field troubleshooting experience with rugged devices, laptops, or in-vehicle technology? * Have you worked with brands like Panasonic Toughbook, Getac, or Dell Rugged, or similar mobile computing hardware? Experience: * Windows endpoint support, patching, and Microsoft Office 365: 1 year (Required) * troubleshooting rugged mobile computing: 1 year (Required) * troubleshooting in-vehicle technology: 1 year (Required) ## Description The MDC Support Technician provides day-to-day onsite and field technical support for the client's law enforcement vehicle technology. This role supports the availability and reliability of in-vehicle mobile data computer (MDC) systems, ruggedized computing devices, docking stations, mobile connectivity equipment, mobile printers, camera cabling, adapters, and other approved fleet technology. The technician performs Tier 1 diagnostics, troubleshooting, equipment replacement, hot swaps, repair coordination, documentation, and return-to-service validation. Key Duties * Provide onsite and field technical support for law enforcement vehicles across multiple fleet locations * Perform Tier 1 diagnostics, troubleshooting, equipment replacement, hot swaps, and repair coordination * Support rugged compute devices, MDCs, docking stations, cellular networking equipment, SIM cards, camera cabling, Bluetooth adapters, and mobile printers * Perform fault isolation, component testing, configuration verification, and replacement of failed field-replaceable units * Update, patch, test, and validate devices before returning them to service * Coordinate with the Lead when issues require escalation, advanced diagnostics, or depot repair * Maintain accurate repair lifecycle records: pickup, diagnostic findings, serial numbers, parts used, warranty status, testing, and closure notes * Use the designated ticketing system to document incidents, troubleshooting steps, and resolution notes * Communicate professionally with client personnel, fleet stakeholders, and GTS leadership * Support monthly scheduled visits, onsite support hours, and surge coverage as directed * Adhere to confidentiality, safety, CJIS, and GTS quality requirements ## Related Videos - [From Zero to Mobile Developer in 45 Minutes With SwiftUI](https://www.wearedevelopers.com/videos/183-from-zero-to-mobile-developer-in-45-minutes-with-swiftui) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Fake or News: Smart Glasses in Court, Medical Advice Watches & Mushroom Electonics - Jason Torres](https://www.wearedevelopers.com/videos/2150-fake-or-news-smart-glasses-in-court-medical-advice-watches-mushroom-electonics-jason-torres) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Dev Digest 182: GPT5 Prompts, MCP Vulnerabilities, Code Traps](https://www.wearedevelopers.com/magazine/622-dev-digest-182-gpt5-prompts-mcp-vulnerabilities-code-traps) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)