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# Desktop Support Engineer

- **Company:** HAN IT STAFFING, INC.
- **Location:** Bridgewater, NJ, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Configuration Management Databases, Collaborative Software, Control Panels, User Environment Management, Office365, Peripherals, Microsoft InTune, Servicenow
- **Published:** August 28, 2026
- **Apply:** https://www.dice.com/job-detail/38061e7b-8d67-4c48-bf15-018ebb3b6d90

## About the Role

* 5-7 years of experience in deskside, EUC, endpoint, or field support.
 * Knowledge of Windows 10/11, basic macOS, mobile devices, Microsoft 365, ServiceNow, Intune, imaging, and deployment.
 * Experience with printers, peripherals, docking stations, AV rooms, Teams Rooms, Zoom Rooms, Crestron, Logitech, and related collaboration technologies.
 * Strong customer service, VIP support, communication, documentation, troubleshooting, and time management skills.

Preferred Qualifications

 * ITIL, Microsoft 365, endpoint, desktop support, or AV certifications preferred.
 * Managed services, life sciences, pharmaceutical, or regulated environment experience is an advantage.

## Description

The EUC/AV Engineer will provide onsite and remote support for end-user devices, collaboration tools, AV rooms, joiner/mover/leaver activities, asset management, and ServiceNow ticket handling for end users., End User Computing & Deskside Support

 * Provide deskside support for Windows/macOS devices, peripherals, printers, mobile devices, and Microsoft 365 applications.
 * Troubleshoot incidents, fulfil service requests, support VIP users, and maintain accurate ServiceNow updates.
 * Coordinate with remote teams, IT team, vendors, and the Tech Lead for escalations and dispatch support.

Remote Support Coordination

 * Support remote diagnosis, software installation, patch verification, Intune actions, and ticket closure.

Device Lifecycle Management & IMACD

 * Build, image, enroll, deploy, refresh, recover, and decommission end-user devices.
 * Maintain accurate asset tagging, handover, CMDB updates, reconciliation, and disposal support.

Joiner, Mover & Leaver Support

 * Prepare devices and peripherals for joiners, support movers, collect assets from leavers, and update asset records.

AV & Collaboration Support

 * Perform meeting room readiness checks and troubleshoot Teams/Zoom Rooms, AV devices, displays, cameras, microphones, and control panels.
 * Provide AV support for executive meetings, town halls, training sessions, hybrid meetings, and approved events.

Asset Management & Reporting Support

 * Track assets, update CMDB records, support inventory validation, audits, and operational reporting.

Service Management & Continuous Improvement

 * Follow ITIL-aligned processes, meet SLA expectations, identify recurring issues, and contribute to knowledge articles and service improvements.


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