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# Support Analyst 1

- **Company:** Kforce Inc.
- **Location:** Salt Lake City, UT, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Issue Tracking Systems, Windows PowerShell, Microsoft SharePoint, Office365, Information Technology, Laptops
- **Published:** August 31, 2026
- **Apply:** https://www.dice.com/job-detail/6ff47f88-4089-4855-a085-c3b5cc2fd719

## About the Role

* Associate's degree in Information Technology or a related field, or an equivalent combination of education and experience
 * 0-2 years of experience in a technical support, desktop support, or help desk environment
 * Experience supporting Microsoft 365 applications, including OneDrive and SharePoint Online
 * Experience imaging and reimaging laptops and desktop computers
 * Experience working with a ticketing or service desk platform
 * Basic understanding of Active Directory user and group administration
 * Working knowledge of Windows desktop operating systems
 * Strong verbal and written communication skills with a customer-focused mindset

Preferred Qualifications:

 * Experience with ServiceDesk Plus or similar IT service management tools
 * Experience using SmartDeploy or other imaging/deployment solutions
 * Basic PowerShell scripting knowledge
 * Familiarity with endpoint deployment and management tools such as PDQ Connect

## Description

Kforce has a client in Salt Lake City, UT that is seeking a Support Analyst I to join their growing IT team. This is an excellent opportunity for someone early in their IT career who is passionate about technology., * Provide first-level technical support for end users via phone, email, and ticketing systems

 * Troubleshoot hardware, software, operating system, and Microsoft 365-related issues
 * Create, manage, and resolve service desk tickets while meeting established service levels
 * Support user account administration, including Active Directory user and group management
 * Configure, deploy, image, and reimage laptops and desktop computers
 * Assist with Microsoft 365 applications, including OneDrive and SharePoint Online
 * Support endpoint deployment and management tools used across the organization
 * Document technical issues, resolutions, and support procedures
 * Collaborate with team members to identify and implement process improvements
 * Deliver outstanding customer service and ensure a positive end-user experience


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