> Markdown version of [/jobs/ext/2572603-servicenow-manager-crm-front-office-solutions](https://www.wearedevelopers.com/jobs/ext/2572603-servicenow-manager-crm-front-office-solutions). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow Manager, CRM & Front Office Solutions - **Company:** RSM US - **Location:** Baltimore, MD, United States - **Experience:** Starter - **Salary:** $107,000.0 - $214,500.0 - **Contract:** Internship / Graduate position - **Skills:** Salesforce.Com, Servicenow - **Published:** August 2, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18035524?backUrl=%2Fcareer%2F18035524%2FServicenow-Manager-Crm-Front-Office-Solutions-Maryland-Baltimore ## About the Role * Five or more years of experience implementing CPQ, CRM, or customer service management solutions - on ServiceNow, Salesforce, or comparable enterprise platforms. * Demonstrated ability to lead client-facing implementations independently - owning scope, timeline, and client relationship at the project level. * Deep understanding of CPQ concepts - guided configuration, pricing rules, approval workflows, quote-to-order, and amendment management. * Experience conducting data and process readiness assessments before implementation begins. * Strong communication and presentation skills - comfortable presenting to both technical teams and executive stakeholders. * Consulting or professional services background with experience managing multiple engagements simultaneously. Preferred * Hands-on ServiceNow CRM or CPQ implementation experience. * Experience migrating clients from Salesforce CPQ to an alternative platform. * Familiarity with subscription modeling, co-terming, proration, and ramp deal structures. * ServiceNow Certified Implementation Specialist (CIS) in CRM or a related module. * Experience in the technology, financial services, or manufacturing industries. * Experience building or contributing to a new practice or service line within a consulting firm., RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. ## Description This is a foundational hire. The person who takes this role will define what RSM's Front Office practice looks like - the methodology, the delivery approach, the client story, and the market position. You will work directly with practice leadership and with ServiceNow's commercial team to bring this capability to market. What you will do Client delivery * Lead end-to-end delivery of ServiceNow CRM, CPQ, and Customer Service Management implementations for mid-market and enterprise clients across technology, financial services, and other industries. * Own the full project lifecycle - from requirements and process design through configuration, testing, training, and go-live support. * Conduct data readiness assessments before CPQ implementations begin, ensuring clients have the catalog structure, pricing logic, and contract data required for a successful deployment. * Design and document CPQ workflow architecture - guided configuration, pricing rules, approval chains, quote-to-order flows, and amendment management. * Manage client relationships at the project level - setting expectations, communicating status, and ensuring client satisfaction throughout the engagement. * Mentor and guide junior team members on delivery methodology, platform configuration, and client engagement. Practice and go-to-market development * Define and document RSM's CPQ and Front Office delivery methodology - the frameworks, templates, and repeatable processes that differentiate our practice from generalist implementers. * Develop solution plays and client-facing materials that communicate RSM's Front Office capability to the market. * Support business development conversations - participating in client meetings, contributing to proposals, and helping scope and price engagements. * Work with the ServiceNow commercial team and account executives to identify CPQ migration opportunities, particularly for organizations transitioning off Salesforce CPQ following its End-of-Sale. * Contribute to RSM's Propel industry solution - the customer lifecycle transformation program for technology companies - by defining the CPQ and Front Office capability within that framework. ## Related Videos - [Strategies to accelerate SaaS Application Development](https://www.wearedevelopers.com/videos/1078-strategies-to-accelerate-saas-application-development) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience) ## Related Articles - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job) - [How to Respond to the “Why Do You Deserve a Promotion?” Question](https://www.wearedevelopers.com/magazine/416-how-to-respond-to-the-why-do-you-deserve-a-promotion-question) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How to Answer the “Why Should We Hire You” Interview Question](https://www.wearedevelopers.com/magazine/321-how-to-answer-the-why-should-we-hire-you-interview-question) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)