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# Deskside Technician - Tier 2

- **Company:** IntelliDyne
- **Location:** Alexandria, VA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Cyber Security, Issue Tracking Systems, Microsoft Office, Microsoft Project, Wide Area Networks, Adobe
- **Published:** August 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cab128ff322a61c9

## About the Role

* DOD 8570 IAT Level ll, or lll certification required: example Security+ CE.
 * Bachelor's Degree and 4 years technical support experience or a HS degree and 8 years technical support experience.
 * Minimum of 4 years of enterprise experience in commercial or government environment.
 * Must be eligible for a DOD Public Trust or higher.
 * Familiar with all standard MS Office software systems and MS Project.
 * Possess knowledge of workstation administration and management including imaging.
 * Basic network support experience to include account administration in active directory environment.
 * Excellent analytical, oral and written communication, presentation, and problem-solving skills
 * Ability to gain internal support and to operate independently without supervision.
 * Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.

Preferred:

 * ITIL Foundations v4 desired.
 * Knowledge of Remedy or other trouble ticket software.

## Description

* Daily client interface.
 * Representing IntelliDyne and its interests in all client engagements.
 * Addressing and correcting any hardware, software or connection issue
 * Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software.
 * Resolving problems through customer education, training and direct assistance.
 * Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
 * Responding and correcting formatting for printing and all other peripheral issues as they arise.
 * Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications.
 * Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.


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