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# Multilingual Flex Capacity or Pooled Support

- **Company:** Teleperformance USA
- **Location:** Fairfax, VA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, JIRA, Computer Telephony Integration, Software Debugging, Browserstack, Bug Reporting
- **Published:** August 17, 2026
- **Apply:** https://www.disabledperson.com/jobs/74528845-multilingual-flex-capacity-or-pooled-support

## About the Role

* Experience: 2-4+ years in testing, validation support, customer operations, or multilingual execution support roles.
 * Language expectations: Coverage across English, French, Spanish, Portuguese; Arabic is desirable.
 * Functional proficiency: Able to execute scripted validation steps, document issues clearly in English, and support language- or market-specific test cycles.
 * Tool expectations: Basic BrowserStack and Jira fluency preferred; if not already proficient, vendor should include onboarding assumptions.
 * Operating strengths: Consistency, documentation discipline, and ability to support recurring regression and production-validation windows without heavy retraining.
 * Strong written and verbal English communication, French/Spanish strongly preferred.
 * Ability to document issues with clear reproduction steps, expected vs. actual behavior, environment context, and supporting evidence.
 * Comfort operating in a hybrid manual-plus-automation model.
 * Ability to work across Product, Engineering, Program Management, and Business Ops / Advisors.
 * Experience supporting global, multilingual, persona-based, or market-variant validation preferred.
 * Demonstrated reliability in release windows, defect triage cycles, and time-sensitive execution.

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

## Description

* Oversee execution support for language- and region-specific validation cycles
 * Support administration of BrowserStack assets, suites, dashboards, and execution workflows for supported Customer Success Solutions teams (CTI, Messaging, OneCRM, Self-Help Portals)
 * Execute approved manual test cases and approved business-facing regression suites.
 * Support post-deploy production validation planning, coordination, and execution.
 * Create and log initial defects with evidence sufficient for engineering triage and debugging follow-through.
 * Maintain execution records, test assets, and operating documentation.
 * Provide standardized status inputs and reporting support to Program Management.
 * Coordinate selectively with Business Ops / Advisors where real-call, persona, language-specific, or market-specific validation is required.


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