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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Support Technician - **Company:** Marmon Foodservice Technologies, Inc. - **Location:** Carol Stream, IL, United States (Remote available) - **Salary:** $44,000.0 - $66,000.0 - **Contract:** Permanent contract - **Skills:** Zebra (Programming Language), Microsoft Windows, Active Directory, Amazon Web Services, Microsoft Azure, Business Software, Collaborative Software, CompTIA Security+, Information Systems, Microsoft Office, Microsoft Software, Scripting, Office365, Microsoft InTune, Laptops - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=59db6cf6d1b9edfa ## About the Role Do you have experience in Windows?, Do you have a Associate's degree?, * Associate degree in Information Systems, related field, or equivalent experience. * Preferred Certifications: MCSA, Network+\CCNA, ITIL, Security+, Azure, or AWS Knowledge & Experience * Must be able to respond and complete IT help tickets in a timely manner and escalate more complex issues to senior team members. * Demonstrated skill in troubleshooting technical issues, determining root causes and escalating as needed. Able to troubleshoot basic to moderately complex IT issues with PCs, laptops, phones, printers and mobile devices and associated software within the Microsoft stack, Office 365, Windows 7-11, and Active Directory. * Server 2008-2019 file shares, permissions, and connectivity experience a plus * Experience with ITIL * Must be able to follow documented processes and procedures but make suggestions for improvement if better ideas come to mind. * Must be able to image PCs and ensure all PCs and laptops remain compliant with security, patch and antivirus updates * Desktop support to include automation with NinjaRmm\Intune or similar products (NinjaRmm a plus) * Scripting experience. * Experience in a manufacturing environment (Zebra printers, RF Scanners, and other workstation devices) Who You Are * Actively seeks out and supports collaborative thinking and problem solving with others in the organization * Strong communication and conflict resolution skills * Able to exercise independent judgment and act on it * Excellent analytical, mathematical, and creative problem-solving skills * Excellent listening, interpersonal, written, and oral communication skills * Logical and efficient, with keen attention to detail * Highly self-motivated and directed * Ability to effectively prioritize and execute tasks while under pressure * Strong customer service orientation * Experience working in a team-oriented, collaborative environment ## Description Involved in troubleshooting of IT hardware and software in the site and supporting remote users. Manages day-to-day operations of O365 and shared business applications, telecommunications, and various other technical infrastructure. Act as tier-1 and tier-2 IT support as required for local and remote users including monitoring the operating environments, responding to incidents, problems, and planning for growth. Participate in all aspects of IT project execution and day-to-day IT functions including technical innovation, change control and documentation., * Submit, assign, and monitor tickets in the service desk queue. Prioritize the workload based on sensitivity and impact, follow up on open tickets to make sure issues are resolved within the set SLA. * Maintain service level role performance by supporting users via business phone, emails, and other collaboration tools to ensure objectives are achieved * Execute day-to-day functions of support for both on-site and remote users ensuring that the appropriate prioritization and procedures are followed. * Strive to provide exceptional customer service for the users on a consistent basis, exhibit empathy to user problems and take full ownership of providing prompt support for all IT needs. * Be able to work on a flexible and collaborative team (onsite\remote) * Conduct independent research by reading knowledgebase articles, manuals, and procedure documents. * Manage problems through resolution with clear communication and status updates for affected users and management. * Provide on-call support and weekend coverage based on business requirements * Perform other duties as assigned. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [JavaScript? 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