> Markdown version of [/jobs/ext/2573305-mid-senior-level-it-technician-mostly-remote-nyc-based](https://www.wearedevelopers.com/jobs/ext/2573305-mid-senior-level-it-technician-mostly-remote-nyc-based). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Mid / Senior - Level IT Technician (Mostly Remote - NYC Based - **Company:** Agile Networks LLC - **Location:** New York, NY, United States - **Experience:** Experienced - **Salary:** $83,200.0 - $114,400.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, AutoCAD, Active Directory, Apple Mac Systems, JIRA, Autodesk Revit, Backup Devices, Computer Networks, Linux, Domain Name System (DNS), Cryptographic Protocols, Monitoring of Systems, Networking Hardware, Virtual Private Networks (VPN), Local Area Networks, Microsoft Office, Windows Servers, Networking Basics, Network Connections, Software Engineering, TCP/IP, Wi-Fi Technology, Cloud Platform System, Bluebeam, Software Troubleshooting, Firewalls (Computer Science), Computer Equipment, Information Technology, Servicenow, User Accounts - **Published:** August 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1e8b9093ff07722f ## About the Role * Proficient in technical support and desktop support with a strong understanding of computer hardware and software troubleshooting. * Knowledgeable in computer networking concepts such as TCP/IP, DNS, LAN administration, and network security protocols. * Familiarity with IT infrastructure components including firewalls, VPNs, Meraki devices, and Microsoft Windows Server. * Experience with help desk tools like ServiceNow or Jira for tracking issues effectively. * Strong communication skills to interact with users at all levels while providing excellent customer service. * Analytical skills to diagnose issues quickly and efficiently while maintaining a focus on user satisfaction. * Ability to work independently as well as collaboratively within a team environment. Join us in this exciting opportunity to grow your career in IT while contributing to our mission of providing top-notch technical support! Bonus Skills (Nice to Have) * Experience with AEC (Architecture, Engineering, Construction) software such as AutoCAD, Revit, or Bluebeam * Exposure to security tools and practices (MFA, endpoint protection, backups) * Previous MSP or client-facing IT services experience ## Description We are seeking a motivated and detail-oriented Mid-Senior Level IT Technician to join our team. The ideal candidate will provide technical support and assistance to end-users, ensuring smooth operation of computer systems and networks. This role is essential in maintaining our IT infrastructure and delivering exceptional customer service., * Provide technical support for hardware and software issues, including troubleshooting and resolving problems related to operating systems, applications, and network connectivity. * Manage user accounts through Active Directory, ensuring proper access controls are in place. * Assist with mobile device management and support various operating systems including Windows, macOS, Linux, and mobile platforms. * Collaborate with other IT staff on projects related to IT infrastructure upgrades or enhancements. * Provide remote and onsite technical support for end users (Windows, macOS, Office 365, networking, printing, etc.) * Troubleshoot and resolve hardware/software issues promptly * Assist with onboarding/offboarding of users, devices, and accounts * Perform routine system monitoring, updates, and maintenance * Support networking equipment, Wi-Fi, and cloud-based platforms (e.g., Microsoft 365, Egnyte, VPNs) * Escalate advanced issues when needed and collaborate with senior technicians * Maintain accurate documentation of support requests, resolutions, and client environments ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)