> Markdown version of [/jobs/ext/2573315-systems-support-lead-remote](https://www.wearedevelopers.com/jobs/ext/2573315-systems-support-lead-remote). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Support Lead (Remote) - **Company:** Ovme, LLC - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Collaborative Software, System Configuration, Issue Tracking Systems, Local Security Policy, Planning Software, Enterprise Software Applications, Tablet Computers, Build Management, Laptops, Zendesk, Workday - **Published:** August 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fb8d64c749b720e2 ## About the Role * 1-3+ years of experience in technical/help desk support, IT, or systems administration, ideally within a multi-unit retail or healthcare environment. * Zenoti experience strongly preferred; experience with other POS, CRM, or scheduling platforms also considered. * Comfortable troubleshooting hardware (laptops, tablets, POS devices) and basic software/connectivity issues. * Experience managing a help desk ticket queue and prioritizing competing requests in a fast-moving environment. * Strong attention to detail, particularly when reviewing invoices or configuring system settings. * Clear communicator who can explain technical issues to non-technical team members with patience and clarity. * Proficient in Excel and standard collaboration tools; experience with ticketing systems (e.g., Zendesk, Freshdesk) a plus. ## Description The Systems Support Lead is a hands-on, detail-oriented individual contributor who serves as the first line of technical support across OVME's studios and corporate teams. This role owns day-to-day troubleshooting for hardware, point-of-sale systems, and Zenoti configuration issues, and keeps the support ticket queue and invoicing process running smoothly. This is a junior-level role that partners closely with the Senior Enterprise Systems Administrator and Operations, escalating complex system builds and architecture decisions while independently resolving the day-to-day issues that keep studio teams up and running., 1. Help Desk & Hardware Support * Serve as the primary point of contact for tech support requests from studios and corporate teams, resolving issues related to laptops, tablets, printers, and other hardware. * Configure and image laptops and other devices for new hires, ensuring correct software, security settings, and systems access are in place before day one. * Manage hardware recovery and access removal for departing team members, coordinating with IT and Operations on secure offboarding. * Troubleshoot connectivity, software, and device issues at the studio level, escalating to the Senior Enterprise Systems Administrator when a fix requires deeper system configuration. 2. POS & Zenoti Support * Troubleshoot day-to-day issues with point-of-sale hardware and software, ensuring studios can process transactions without disruption. * Support and resolve routine Zenoti configuration issues, including user access, appointment setup, and basic system errors reported by studio teams. * Partner with the Senior Enterprise Systems Administrator on more complex Zenoti configuration, pricing architecture, and platform changes, providing front-line context from studio-level issues. * Maintain working knowledge of Zenoti and POS system updates to proactively flag issues before they affect studio operations. 3. Ticketing & Invoice Support * Own the day-to-day help desk ticket queue, triaging, prioritizing, and resolving requests or routing them to the appropriate team. * Track ticket trends and recurring issues, flagging patterns that may indicate a larger system or training need. * Research and resolve invoice discrepancies related to technology vendors, POS systems, and Zenoti, coordinating with Finance and vendors as needed. * Maintain accurate documentation of common issues, resolutions, and standard troubleshooting steps to support consistency across studios. 4. Cross-Functional Support * Communicate clearly with non-technical studio and corporate stakeholders, translating technical issues and resolutions into plain language. * Support the rollout of new hardware, system updates, and process changes at the studio level, including basic training and troubleshooting guidance. * Partner with Operations, Finance, and the Senior Enterprise Systems Administrator to ensure technology issues are resolved quickly and communicated proactively., * This is a fully remote role with standard working hours Monday through Friday. * Longer hours beyond a typical workday may be required at times to support studio operations and resolve time-sensitive technical issues. * Occasional weekend support may be needed based on business need. ## Related Videos - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [WeAreDevelopers LIVE - How DevRel Makes Tech More Human](https://www.wearedevelopers.com/videos/2149-wearedevelopers-live-how-devrel-makes-tech-more-human) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)