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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Software Development Engineer, Amazon Customer... - **Company:** Amazon.com, Inc. - **Location:** Seattle, WA, United States - **Salary:** $143,700.0 - $194,400.0 - **Contract:** Internship / Graduate position - **Skills:** Java (Programming Language), Artificial Intelligence, Software Applications, C Sharp (Programming Language), C++ (Programming Language), Code Review, Computer Programming, Continuous Delivery, Software Design Patterns, Distributed Computing Environment, Perl (Programming Language), Object-Oriented Software Development, Scrum Methodology, Software Engineering, Multithreading, Test-Driven Development (TDD), Generative AI, Build Management, Information Technology, Build Process, Machine Learning Operations, Software Coding, Software Version Control - **Published:** August 1, 2026 - **Apply:** https://www.juju.com/job/00000000gl03xt ## About the Role 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience - 1+ years of Object Oriented Design experience - Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field - Experience programming with at least one software programming language Preferred Qualifications - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent ## Description At Amazon, customer obsession is at the core of what we do. We value your creativity, initiative, and ability to innovate and deliver results as we strive to continuously improve the customer experience. As a Software Development Engineer on this team, you will collaborate with senior software engineers to enhance our technology and design, while developing innovative services that enable our organization to launch Customer Service Artificial Intelligence (AI) Guided-Workflow features. You will be responsible for the global expansion of these services, including implementing instrumentation to monitor metrics and ensure high-quality outcomes. Your solutions will aim to deliver an unparalleled customer service experience by leveraging next-generation engineering and machine learning systems. This includes harnessing the power of Generative AI (GenAI) for enhanced issue understanding, automated resolutions, and guided workflows. In this role, you will collaborate with business partners and leadership, contribute to shaping the product vision, and take the lead in designing robust systems. Key job responsibilities - Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market. - Design and build innovative technologies in a large distributed computing environment, and help lead fundamental changes in the industry. - Ability to design and code the right solutions, starting with broadly-defined problems. - Work in an agile environment to deliver high-quality software. - Participate in an on-call rotation to support the services owned by the Software team. - Use Scrum, test-driven development, and continuous deployment to deliver projects based on realistic timelines and resource constraints. A day in the life You will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration, influence them to prioritize projects, and ensure they adhere to business plans aligned with shared objectives. ## Related Videos - [Are Code Reviews Worth It? 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