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# IT Operations Lead (Direct Hire, On-Site)

- **Company:** TEKSYSTEMS INC.
- **Location:** Grand Haven, MI, United States
- **Experience:** Expert
- **Salary:** $100,000.0 - $125,000.0
- **Contract:** Permanent contract
- **Skills:** Information Technology Operations, DataOps
- **Published:** August 2, 2026
- **Apply:** https://dejobs.org/x/x/D3953A7A8F274127AA1CCE47FDD4CA03/job/

## About the Role

* 10+ years of operational leadership experience.
 * Experience managing and improving operational processes.
 * Strong analytical and problem-solving skills.
 * Excellent organizational and facilitation skills.
 * Ability to manage competing priorities and multiple stakeholders.
 * Experience developing and reporting operational KPIs.
 * Exceptional written and verbal communication skills.

## Description

* The Operations Manager is responsible for driving operational excellence across the organization. This role ensures operational processes are consistently followed, standards are maintained, cross-functional issues are rapidly resolved, and continuous improvement initiatives are successfully implemented across all teams.
 * The Operations Lead serves as the operational quarterback of the organization, coordinating efforts across Service Delivery, Customer Care, Project Delivery, Security, and Solutions & Innovation to ensure work flows efficiently and consistently from customer request through successful delivery and ongoing support.
 * This position is highly process-driven and data-oriented. Success requires strong leadership, accountability, organizational influence, the ability to drive decisions based on facts and outcomes rather than opinions and implement those decisions - becoming meaningful new operational norms. The ideal candidate is comfortable challenging the status quo, enforcing standards, facilitating difficult conversations when necessary, and holding teams accountable to agreed-upon processes and commitments, and is driven by a continuous improvement mindset., * Own and continuously improve service & project delivery processes across the organization.
 * Ensure adherence to established operational standards, workflows, and playbooks.
 * Identify operational bottlenecks, gaps, inefficiencies, and areas of risk.
 * Lead root cause analysis activities for recurring operational issues.
 * Drive operational maturity initiatives across all functions.
 * Establish and maintain operational governance frameworks.
 * Ensure consistent execution of MOTIO standards and best practices.


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