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# Systems Engineer

- **Company:** Radiant Logic
- **Location:** United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Active Directory, Systems Engineering, Batch Files, Databases, Linux, Identity and Access Management, Kerberos (Protocol), Lightweight Directory Access Protocols (LDAP), MySQL, Network Diagnostics, Packet Analyzer, Network Protocols, OAuth, Oracle SQL Developer, Openid Connect, Azure Active Directory, Security Assertion Markup Language (SAML), Shell Script, SQL Databases, Wireshark, Transport Layer Security, Google Cloud, Cloud Platform System, Containerization, Network Server, Docker
- **Published:** August 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ba640464b6bf740a

## About the Role

* BS or MS in CS/CIS or equivalent knowledge/experience
 * Practical knowledge of Java, J2EE, and SQL programming
 * Good written and verbal communication skills
 * Excellent problem-solving and root cause analysis skills
 * Excellent customer service skills and/or Help Desk experience
 * Language skills: English and French, * Working knowledge of the LDAP protocol
 * Databases such as MySQL and OracleSQL
 * In-depth knowledge of Windows and Linux operating systems
 * Microsoft Active Directory

 * Batch file and Shell scripting
 * Experience using at least one of the following technologies related to identity and access management: LDAP, SAML, OAuth, OpenID Connect, or Kerberos
 * Experience using cloud computing platforms and their identity and access management services, including one of the following: AWS IAM, Azure Active Directory, and Google Cloud IAM.
 * Working knowledge of network protocols TCP/IP, UDP, TLS/SSL
 * Ability to trace a packet capture via Wireshark
 * Experience using containerization technologies, including Docker and Kubernetes

## Description

Deliver superior technical consulting to customers via telephone/email/online meetings to resolve technical issues through troubleshooting and identifying the root cause of the issue., * Manage customer support cases: Promptly reply to customers, collect customer architecture information, analyze logs, identify issues, and provide the best solutions

 * Be able to explain complex technical concepts, both at high and low levels
 * Develop in-depth knowledge of Radiant Logic products and other technologies that interact with them, such as directory servers, databases, and networking tools
 * Reproduce customer issues in the lab using the appropriate platform
 * Test product functionality
 * Document and report issues to the Development team; ensure issues are resolved
 * Collaborate with global team members to review customer issues and increase technical skills
 * You will report to the VP of Customer Success


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