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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Systems Specialist - **Company:** Enercon Technologies - **Location:** Gray, ME, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Computer Maintenance, Monitoring of Systems, Interoperability, Microsoft Office, Windows Servers, Remote Desktop Services, CompTIA Strata - PC Hardware Technology Engineer, Scripting, Enterprise Software Applications, Peripherals, Information Technology - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b295dd6193d846b5 ## About the Role * You must have experience and ability to thrive in a team oriented, customer service environment. * You must have excellent documentation skills, ability to write technical processes and procedures. * You must have basic understanding of current Windows operating systems and current Microsoft Office products including Microsoft 365. * You must have knowledge of the interoperability of current Windows operating systems with 3rd party applications * You must have knowledge of printer driver and queue creation, installation, management, and troubleshooting. * You must understand principles of computer system operations, networking, Operating Systems, and peripherals. * You must have demonstrated hardware maintenance and/or configuration experience. * You must have knowledge of one or more scripting languages a plus. * You must have desktop and laptop hardware knowledge Dell, HP & Apple. * You must have excellent customer service skills. * You must have highly effective communication and interpersonal skills. * You must have the ability to maintain confidentiality. Education and Experience of a successful candidate: * 1 - 2 years of help desk, managed service provider or related experience. * 2 years minimum experience in an IT support role. ## Description As the IT Systems Specialist for the organization, you will provide triage, ticket assignment, tier I issue resolution, account management, and systems monitoring; include providing accurate and efficient tier I support for workstations and peripherals issues, recommending hardware, scheduling, receiving, storing & distributing software, hardware & equipment according to company policy & procedures and asset tracking. Coordinate and closely work with team members, end-users, and technical staff on problem resolution, tracking, monitoring, and reporting. Write and update "how-to", knowledgebase, and procedure documentation. In the role of IT Systems Specialist: * You will provide outstanding customer service and a positive support experience by interfacing directly with ENERCON employees on issues, communicating in a clear, concise manner. * You will accurately and efficiently answer help desk calls. * You will collect appropriate information needed to triage, assign, and solve tier I tickets regarding software, hardware, and operational problems and appropriately know when to escalate to tier II support. * You will provide remote software installation and configuration support. * You will accurately perform account creation, management, and deletion per documented processes and procedures * You will accurately and timely perform remote connection administration per documented processes and procedures. * You will manage print queues and drivers using documented issue resolution and troubleshooting procedures per documented processes and procedures. * You will perform workstation management and adherence to all security requirements * You will follow basic troubleshooting procedures to accurately troubleshoot basic network administration and connectivity issues and appropriately know when to escalate to level II support. * You will be a liaison with departments to coordinate technology needs. * You will troubleshoot and identify possible root cause issues and errors; determine prioritization and escalation paths; strong ownership and reliable follow through. * You will perform basic Windows server administration, including Active Directory and Exchange * You will follow purchasing guidelines to order, receive and track hardware, software, and maintenance contracts as needed. * You will follow established processes and standards, identify, and propose improvements, as necessary. * You will perform OS Imaging and deployment. * You will perform Mobile device management. * You will attend meetings as assigned and participate in educational activities to keep skills up to date. * You will demonstrate professionalism at all times. * You will display cooperative behavior and interacts positively and effectively with others to promote a team environment. * You will perform other duties necessary to maintain the overall efficiency and continuity of the dept. * You will be proactive in identifying, reporting, and participating in the resolution of any potential or safety issues. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [JavaScript? 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