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# Field Service Dispatcher

- **Company:** Sartorius Mechatronics Corporation
- **Location:** Wilmington, DE, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office, Open Service Interface Definitions, SAP (Applications), Software Systems
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ed33f3ab89ad09d6

## About the Role

* High School Diploma/GED required (College Degree preferred), * 2+ years in customer service, dispatching, or scheduling
 * Beginner's experience with Microsoft Office (Word, Excel, Outlook)
 * SAP/ERP experience preferred
 * Service Management System experience preferred

We Value:

 * Ability to take ownership of processes
 * Independent, professional, and self-driven
 * Effective & efficient written & oral communication skills
 * Strong organizational skills
 * Attention to detail
 * Strong ability to multi-task
 * Ability to triage and problem solve
 * Identification with our core values: Sustainability, Openness, Enjoyment

## Description

As the Field Service Dispatcher, you will be primarily responsible for assigning, dispatching, and scheduling onsite services at customer sites for the Field Service Engineers. They will be a key driver in the success of Service by contributing directly to a positive customer experience and creating efficiency for the field staff by providing accurate and timely information for onsite services to all parties involved.

What you will accomplish together with us:

 * Assigning Field Service Engineers to Service Requests via Service Management System (SMS) in advance with tentative dates
 * Scheduling onsite field services with end user customers via phone and email
 * Confirming all onsite dates with customers and field engineers in advance of services
 * Make adjustments to engineer schedules or customer visits as needed
 * Ensure all onsite requirements are met prior to services taking place
 * Ensure all equipment is delivered and available at the customer site
 * Ensure any technical equipment required for services are available, scheduled, and shipped and/or transported to the customer site
 * Place, track, and follow up on orders for all spare parts needed for onsite activities
 * Assist in inventory management for Field Service Engineer van stock
 * Create and update service orders and SMS and/or ERP with all relevant information including model & serial numbers and customer location & contact information, etc.
 * Create and update customer master and contact information within SMS and/or ERP
 * Review and monitor all open service orders in need of scheduling
 * Prepare quotations for onsite repairs of systems, with assistance from Technical Support
 * Coordinate with Service Support, Field Service Engineers, and Management on all open service order and onsite activities


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