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# IT Help Desk Technician (Level 1-2 Support)

- **Company:** Pepper Construction Group, LLC
- **Location:** Lockland, OH, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cyber Security, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, File Systems, Domain Name System (DNS), Issue Tracking Systems, Network Troubleshooting, Networking Basics, Azure Active Directory, Remote Service Software, Wi-Fi Technology, Office365, Peripherals, Microsoft InTune, Laptops
- **Published:** August 6, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17873190?backUrl=%2Fcareer%2F17873190%2FIt-Help-Desk-Technician-Level-1-2-Support-Ohio-Lockland

## About the Role

* 3-5 years of IT support experience (Level 1 and Level 2).
 * Familiarity with Microsoft 365, Entra ID / Azure AD, and Intune (required).
 * Experience supporting Microsoft Teams Rooms and AV hardware (required).
 * Strong customer service and communication skills.
 * Understanding of networking basics (IP, DNS, DHCP).
 * Experience with cloud filesharing platforms (Egnyte preferred).
 * Knowledge of cybersecurity fundamentals (MFA, endpoint protection, secure access).
 * Experience with printer/peripheral troubleshooting and remote support tools.
 * Certifications such as CompTIA A+, Network+, or Microsoft MD100/MD102 are a plus.
 * Ability to document processes and contribute to knowledge bases.

Soft Skills

 * Strong customer service orientation
 * Clear communicator able to explain technical solutions
 * Organized, detailoriented, and able to manage multiple priorities
 * Selfstarter with a collaborative mindset and willingness to learn

## Description

* Serve as the first and second point of contact for IT support via phone, email, and ticketing system.
 * Provide handson and remote support for Windows desktops, laptops, mobile devices, and peripherals.
 * Handle user onboarding/offboarding, including account setup and hardware provisioning.
 * Troubleshoot Microsoft 365 applications, printers, and file access (Egnyte).
 * Deliver highquality, customerfocused support.

Advanced Support (Level 2)

 * Manage identity, security groups, and device access in Entra ID / Azure AD.
 * Administer and troubleshoot Microsoft Intune for device configuration, compliance, and policies.
 * Provide setup and ongoing support for Microsoft Teams Rooms, video conferencing, and AV equipment.
 * Support Egnyte file management, permissions, and sync issues.
 * Resolve networking issues (DNS, DHCP, IP configuration, switches, WiFi).
 * Support cybersecurity practices including MFA, encryption, patching, and endpoint compliance monitoring.


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