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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Services Analyst-1 - **Company:** ZOLL Medical Corporation - **Location:** Pittsburgh, PA, United States (Remote available) - **Salary:** $58,240.0 - **Contract:** Permanent contract - **Skills:** Desktop Computing, Human-Computer Interaction, Issue Tracking Systems, Microsoft Operating Systems, Microsoft Software, Diagnostic Tools, Tablet Computers, Information Technology, Laptops - **Published:** August 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0cae8b80c0d31b6b ## About the Role * High School Diploma required * 1+ years experience with Microsoft Operating Systems and Microsoft applications * Experience supporting laptops, desktops, tablets and smart phones including iPhone, and Android models * Commitment to a training and development plan that involves passing certification exams * ITIL, CompTIA+, Microsoft, HDI certification Preferred Knowledge, Skills and Abilities * Familiarity with end-user computing devices, applications, and security best practices. * Excellent customer service skills with the ability to convey technical information in user-friendly terms. * Strong team collaboration skills to ensure effective Service Desk operations. * Proficient relationship, conflict management, and communication skills. * Advanced problem-solving abilities. * Capacity to handle multiple tasks simultaneously with a sense of urgency. * Proactive and punctual with efficient multitasking capabilities. * Solid planning and organizational skills. ## Description At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL is a global leader in acute critical care and related software and diagnostic tools. The End User Services Analyst is a key member of the End User Services team in the ZOLL Global IT Technology Services organization. The End User Services Analyst has a passion for technology and excellence in customer service which will drive our front-line technical support. This person is a tech enthusiast who thrives on positive, direct user interaction, and solving technical issues with a user-friendly touch while adhering to security protocols., * Delivering timely, efficient, and exceptional technical support for various hardware, software, identity and access issues through multiple channels. * Demonstrating strong communication and problem-solving skills to meet service delivery expectations and reporting to management. * Prioritizing urgent issues and collaborating with IT and Security teams for service restoration and root cause analysis. * Maintaining technical ownership of support tickets, utilizing ZOLL's ITIL ticketing system for documentation and escalation. * Managing user expectations with proactive communication, and maintaining, analyzing, and troubleshooting end user hardware and peripherals. * Participating in project teams and creating/updating team documentation and procedures. * Ensuring a safe work environment and complying with all Corporate, Global IT, Security, and Service Management policies, procedures, and directives * Achieve metrics in support of service level agreements, client satisfaction surveys and completed incidents/requests * Recommend process changes as needed to improve service levels * Create/maintain support documentation and procedures * Stay current with information technology systems and industry trends * Provide evening and weekend support (off-hours support) as assigned, on a rotating basis * Some domestic and international travel may be required ## Related Videos - [Building Agentic Applications: A Deep Dive into Zooka, an AI Cardiologist Assistant](https://www.wearedevelopers.com/videos/2030-building-agentic-applications-a-deep-dive-into-zooka-an-ai-cardiologist-assistant) - [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards) - [Diagnostic Tooling: How to get insights from your .NET services hosted in Kubernetes containers?](https://www.wearedevelopers.com/videos/100188-diagnostic-tooling-how-to-get-insights-from-your-net-services-hosted-in-kubernetes-containers) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage) - [Software stack under and over the hood of the fastest accelerating car in the world](https://www.wearedevelopers.com/videos/221-software-stack-under-and-over-the-hood-of-the-fastest-accelerating-car-in-the-world) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023) - [Data Analyst Salary Germany](https://www.wearedevelopers.com/magazine/277-data-analyst-salary-germany)