> Markdown version of [/jobs/ext/257706-senior-engineer-cloud-infra-management](https://www.wearedevelopers.com/jobs/ext/257706-senior-engineer-cloud-infra-management). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior Engineer - Cloud & Infra Management

- **Company:** LTM Inc
- **Location:** Auburn Hills, MI, United States
- **Experience:** Expert
- **Salary:** $47,000.0 - $79,000.0
- **Contract:** Internship / Graduate position
- **Skills:** Cloud Computing, Virtual Private Networks (VPN), Remote Access Technology
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e7df0427767a98a1

## About the Role

Do you have experience in VPN?, Mandatory Skills : Servicedesk

## Description

* Provided L1L2 Service Desk support for incidents service requests and queries via calls emails and ticketing tools
 * Logged tracked and resolved tickets in ITSM tools as per SLA and priority
 * Performed initial troubleshooting for hardware software network and application issues
 * Escalated unresolved issues to L2L3 teams with proper documentation and followup
 * Supported user account management activities including password resets access provisioning and deactivation
 * Monitored ticket queues and ensured timely resolution to meet SLA and quality standards
 * Communicated effectively with end users to provide status updates and resolution details
 * Followed ITIL processes for incident request change and problem management
 * Maintained SOPs knowledge base articles and resolution documentation
 * Supported remote users using tools like VPN RDP and remote access utilities


## Related Videos

- [Embracing the Hybrid Cloud: Unlocking Success with Open Source Technologies](https://www.wearedevelopers.com/videos/883-embracing-the-hybrid-cloud-unlocking-success-with-open-source-technologies)
- [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies)
- [We are all part of the game](https://www.wearedevelopers.com/videos/406-we-are-all-part-of-the-game)
- [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing)
- [Winning the Hybrid Cloud](https://www.wearedevelopers.com/videos/432-winning-the-hybrid-cloud)
- [Evolution of a hard-of-hearing person with technology](https://www.wearedevelopers.com/videos/2021-evolution-of-a-hard-of-hearing-person-with-technology)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)