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# Application Support Engineer / Tech Support Engineer

- **Company:** United Software Group, Inc.
- **Location:** Atlanta, GA, United States
- **Experience:** Expert
- **Salary:** $104,000.0 - $156,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, Data Analysis, Business Software, Cloud Computing, Databases, Linux, DevOps, Monitoring of Systems, Issue Tracking Systems, Linux System Administration, Payment Gateway, SQL Databases, Servicenow
- **Published:** May 16, 2026
- **Apply:** https://www.careerjet.com/jobad/us479f3907e30668040645f51d4af4a0d3

## About the Role

Skill Experience
Application / Product Support 3 5+ Years
SQL Required
Linux Administration & Troubleshooting Required
Windows Support Required
Observability / Monitoring Tools Required
AWS Cloud Knowledge Preferred
ServiceNow Preferred
Incident & Problem Management Required
Payment Gateway / Financial Systems Support Preferred
Preferred Qualifications

 * Experience supporting banking or financial applications.
 * Strong troubleshooting and analytical skills.
 * Ability to work with geographically distributed teams.
 * Excellent communication and stakeholder management skills.

Additional Information

 * Hybrid role requiring onsite presence 3 days per week in Atlanta, GA.
 * Strong production support and application troubleshooting experience required.
 * Immediate interview process.

## Description

We are seeking a highly skilled Senior Application Support Engineer to provide end-to-end support for critical business applications and payment gateway systems for a major banking client.
The ideal candidate will have strong hands-on experience with SQL, Linux, Windows, and observability/monitoring tools, along with working knowledge of AWS and ServiceNow. This role requires proactive incident management, production support expertise, and close collaboration with cross-functional teams across multiple geographic regions.
Candidates must be comfortable working in a fast-paced production support environment with strong communication and troubleshooting skills. Key Responsibilities

 * Provide production and application support for critical business applications and payment gateway systems.
 * Monitor application health, system performance, and service availability using observability and monitoring tools.
 * Troubleshoot and resolve application, infrastructure, and database-related incidents.
 * Perform root cause analysis and support incident/problem management processes.
 * Work closely with development, infrastructure, and operations teams to ensure system stability and performance.
 * Support Linux and Windows-based application environments.
 * Execute SQL queries for troubleshooting, validation, and data analysis.
 * Coordinate with global teams and stakeholders for issue resolution and operational support.
 * Utilize ServiceNow for ticket management, incident tracking, and change coordination.
 * Support cloud-based environments and deployments within AWS infrastructure., As a Senior DevOps Engineer, you will play a crucial role in shaping the future of AI systems by designing and maintaining scalable infrastructure solutions. Your expertise will di…
 + 6 days ago
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