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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Cybersecurity Support Specialist (Bilingual Japanese) - **Company:** Toyota Tsusho Systems US, Inc. - **Location:** Plano, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** JIRA, CompTIA Security+, Cyber Security, Issue Tracking Systems, Intrusion Detection and Prevention, Local Security Policy, Microsoft Office, Zendesk, Servicenow - **Published:** May 16, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=102fe54eae4b699f ## About the Role Do you have experience in Supplier management?, * Act with integrity and professionalism. * Excellent verbal and written communication skills. * Excellent interpersonal, negotiation, and conflict resolution skills. * Excellent organizational skills, attention to detail * Ability to prioritize tasks and to delegate them when appropriate. * Problem Solving/Analysis skills. * Proficient with Microsoft Office Suite. * Ability to maintain the highest degree of confidentiality and discretion when handling sensitive information. Requirements * College degree * * 3-5 years of experience in a technical position, prior experience as a Technical Lead is a plus. * Proven experience engaging directly with customers or stakeholders (e.g., incident communication, service delivery, technical advisory) * Ability to translate technical cybersecurity topics into clear, business-oriented communication for non-technical audiences * *Bilingual Japanese and English * * Experienced in working directly with clients and managing supplier relationships. * * Strong analytical, problem-solving, and communication skills, * Foundational knowledge of cybersecurity, networking, or IT support (CompTIA Security+, Network+, or equivalent coursework is a plus) * Prior experience working between US and Japan business environments * Experience with ticketing systems (Jira, ServiceNow, Zendesk, etc.) ## Description * Manage and triage incoming client inquiries; track them through resolution * Partner with internal security engineers to gather technical answers and translate them into clear client-facing responses * Serve as a primary interface for customers (internal/external) on cybersecurity-related topics., + Understand customer requirements, and pain points to align security solutions with business needs. * Lead or support customer discussions, status updates, and incident briefings in both English and Japanese. * Provide advisory and guidance to customers on security best practices, tools, and risk mitigation strategies. * Build trusted relationships with customers and stakeholders to enhance satisfaction and service delivery quality. * Monitor security systems (firewalls, intrusion detection, antivirus) to identify and respond to breaches or anomalies. * Respond promptly to security incidents, investigate breaches, document findings, and implement corrective actions. * Maintain and support security compliance aligned with global and local security standards. * Document security incidents, investigations, and solutions, generating reports for management and regulatory purposes. * Support Japan affiliates roll out new security tools and support existing tools. * Identify opportunities for process improvement, and work with the team in implementing changes. * Conduct regular communication and assist with members' root cause analysis and implementation of Kaizen. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. 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