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# Senior Deployment Engineer, AI Agents

- **Company:** Siena AI
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Data Synchronization, Shopify, Software Engineering, Large Language Models, Enterprise Integration, Restful APIs, Zendesk, Webhooks, Api Management
- **Published:** May 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1be9c1fe7c449873

## About the Role

Do you have experience in Zendesk?

## Description

As a Senior Deployment Engineer, AI Agents, you're the technical layer inside our deployment pods. You're embedded with accounts where the complexity goes beyond what a generalist deployment manager can unblock alone - integration failures, automation logic that won't behave, helpdesk configurations that need an engineer's eye. You're not a pure customer-facing role and you're not a pure internal engineering role. You're the bridge.

You're energised by hard technical problems inside a customer context - and you know that fixing one well scales to ten accounts.

Who you are

 * 5+ years in technical implementation, integration engineering, or software engineering with a customer-facing component
 * Strong working knowledge of helpdesk and CX platforms - Zendesk, Gorgias, or similar - including API integrations, webhooks, and automation logic
 * You can read a customer's technical setup, identify what's broken or misconfigured, and drive a fix without needing to escalate every time
 * AI-fluency - you understand how LLM-powered agents work in practice, not just in theory; you can configure, test, and iterate on agent behaviour
 * You're comfortable in customer meetings when the conversation gets technical - you can explain what you're seeing without jargon and without losing the room
 * Shopify, e-commerce platform integrations, and REST APIs are familiar territory
 * Remote

What you'll do

 * Embed with strategic accounts as the technical member of the deployment pod - alongside a Deployment Manager and/or Forward Deployed PM
 * Diagnose and resolve technical blockers: integration failures, Zendesk configuration issues, automation logic gaps, data sync problems
 * Build account-specific automations and integrations that aren't yet supported out of the box
 * Own the technical setup of new accounts during onboarding - integrations live, data flowing, first automations configured
 * Surface patterns across accounts to the engineering and product teams: recurring technical issues that should become platform features rather than one-off fixes
 * Contribute to shared technical documentation and deployment playbooks that reduce ramp time for every future account
 * Participate in technical scoping during late-stage sales - help the team understand what's realistic before contracts are signed


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