> Markdown version of [/jobs/ext/2577822-technology-support-analyst](https://www.wearedevelopers.com/jobs/ext/2577822-technology-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Support Analyst - **Company:** Experis - **Location:** Charlotte, NC, United States - **Experience:** Starter - **Salary:** $52,000.0 - $72,800.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Excel, Active Directory, Cloud Storage, Issue Tracking Systems, Microsoft SharePoint - **Published:** August 10, 2026 - **Apply:** https://www.experis.com/en/job/407763/technology-support-analyst ## About the Role * Experience: 0-3 years of experience in Help Desk, IT Support, Desktop Support, or customer-facing technical support. * Technical Fundamentals: Basic understanding of Active Directory concepts (users, groups, permissions), file shares, and cloud storage (OneDrive/SharePoint). * Communication Skills: Exceptional verbal and written communication skills with the ability to explain technical security requirements to non-technical business users in a clear, patient manner. * Service & Tracking Tools: Experience working with ticketing systems, case management platforms, or Excel-based tracking logs. * Attributes: High attention to detail, strong organization, responsiveness, and comfort working in a structured, process-driven corporate environment. * Onsite Presence: Ability to work 100% onsite in Charlotte, NC (28202). ## Description We are seeking a proactive, customer-focused Help Desk / User Outreach Analyst to support enterprise-wide data cleanup and security initiatives for a premier financial institution in Charlotte, NC (28202). In this role, you will serve as the primary front line for end-user engagement, fielding inquiries and guiding employees through remediation activities related to Enterprise Information Protection (EIP) and data exposure findings. This position bridges technical data protection efforts with business users-helping employees understand and execute cleanup actions (such as removing inappropriate access, eliminating sensitive data stored in plain text, and properly managing files on OneDrive/Network drives). You will work closely with Cybersecurity, IT support teams, and business stakeholders to reduce exposure risk and improve overall data hygiene across Active Directory-integrated environments., * Tier 1 Intake & User Engagement: Serve as the first point of contact for end-user inquiries stemming from automated data remediation alerts and cleanup campaigns. * Targeted Outreach & Guidance: Conduct direct user outreach (via Email, MS Teams, and calls) to guide employees through required remediation actions (e.g., deleting plain-text sensitive files, resolving Ghost Drive access, properly sharing MS product links). * Tracking & Documentation: Log and document user responses, completion actions, and exceptions in ticketing systems or tracking tools. Maintain standardized FAQs and user documentation. * Triage & Escalation: Perform initial issue classification and troubleshooting; escalate complex technical or security cases to L2 teams or Cybersecurity specialists as needed. * Campaign Support & Office Hours: Support campaign-based remediation follow-ups, report on completion statuses, and conduct manned office hours for Active Directory end users. * End-User Troubleshooting: Provide general technical support for software/hardware issues related to post-go-live remediation workflows. ## Related Videos - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Startup Presentation: StorX - Future of Cloud Storage](https://www.wearedevelopers.com/videos/1176-startup-presentation-storx-future-of-cloud-storage) - [Hacking MSSQL on Cloud. 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