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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** Serco - **Location:** Laredo, TX, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Information Systems, Issue Tracking Systems, Internet Security, Software Engineering, Wide Area Networks, Connectivity Problems, Computer Equipment, Information Technology - **Published:** August 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2e81e4ed2f774f96 ## About the Role * Ability to work effectively with personnel at all organizational levels, including managers and executives * Ability to communicate in person, by phone, virtually, and via email * Strong teamwork skills with a reliable and dependable work ethic * Willingness to contribute to various projects as needed * Ability to troubleshoot and resolve hardware and software issues impacting productivity * Ability to assess incoming requests and prioritize tasks in a fast-paced, high-pressure environment * Knowledge of current technology and ability to quickly learn new software, * High School Diploma or GED required * One to three years of experience in computer hardware diagnostics or a related field -preferred * Hands-on experience with LAN/WAN network -preferred Knowledge, Skills, and Abilities * Knowledge of computer operations, information systems, and computer hardware and software principles * Skill in computer support and troubleshooting information systems * Ability to operate information technology systems effectively * Strong verbal and written communication skills * Effective time management and organizational skills * Ability to multitask and manage competing priorities * Strong critical thinking and problem-solving skills * Ability to analyze issues and develop creative solutions to complex technical problems Preferred Qualifications * Certificate or Associate's degree in a relevant field -preferred * Knowledge of computer and IT systems, internet security, and data privacy principles Special Requirements * Must possess a valid Texas Driver's License * Must maintain automobile liability insurance as required by the State of Texas * Must have access to reliable transportation to complete required home visits, * Physical demands described are representative of those required to perform the essential functions of the position * Ability to stand, walk, or sit for extended periods of time * Ability to drive for extended periods of time * May involve lifting, carrying or moving equipment * Ability to set up display or presentation areas as required Work Environment * Fast-paced work environment * Physically and mentally demanding at times * Requires constant communication with staff, clients, and stakeholders ## Description * Provide technical assistance and support related to computer systems, hardware, and software in a help desk environment * Set up computers and office equipment for employees, including installing standard software and ensuring proper cable connections * Assist users in resolving common hardware, software, and network connectivity issues * Troubleshoot and resolve common software problems and determine when escalation is required * Monitor and manage the help desk ticketing system * Respond to support requests in a timely manner * Accurately document problems and resolutions within the ticketing system * Collaborate with team members to resolve technical issues * Diagnose and troubleshoot hardware failures * Maintain computer peripheral equipment such as printers, scanners, and projectors * Perform routine preventative maintenance to reduce system outages and failures * Train users on effective use of computer systems and related components * Ensure compliance with privacy, security, and data protection standards * Perform related duties as assigned ## Related Videos - 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