> Markdown version of [/jobs/ext/257798-jira-functional-admin-2](https://www.wearedevelopers.com/jobs/ext/257798-jira-functional-admin-2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # JIRA Functional ADMIN 2 - **Company:** RCG, Inc. - **Location:** United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Application Programming Interfaces (APIs), Amazon Web Services, Confluence, JIRA, Authentication Protocols, Code Review, Databases, Data Centers, Dynamic Host Configuration Protocol, Software Debugging, Linux, Programming Tools, Domain Name System (DNS), Network Troubleshooting, Networking Basics, OAuth, Ansible, Security Assertion Markup Language (SAML), SQL Databases, Scripting, Transport Layer Security, Firewalls (Computer Science), Atlassian Tools, Bitbucket, Front End Software Development, SailPoint, Splunk, Dynatrace, Servicenow - **Published:** May 16, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=082186a0374a46d1 ## About the Role Do you have experience in Systems & applications support?, * Customer Focus & Adaptability * Effective communication * Team and Collaborative Working * Process re-engineering with a Solution mindset * Learning Aptitude Skills Experience: * 5+ years of experience in Technical Support, Software Services, and/or system administration for a large end-user community related to the Atlassian suite (JIRA, Confluence and/or Bitbucket). * 2-3 years of experience working with Jira and Confluence Data Center (preferably on AWS hosted instances) * Proven track record migrating JIRA and/or Confluence from older instances. * Proven track record to de-escalate difficult situations with customers, working with executive levels * Proven track record of multi-tasking between tickets and mentoring of junior team members. * Experience in mentoring other support engineers to grow their technical and troubleshooting skills. * Has supported customers over email, phone, and screen-shares. * Experience working in a high case volume environment and ability to prioritize. * Coordinating training for new hires and conducting training using the skill gap analysis. Must have Skills: * Demonstrated technical competence with database skills, with the expertise to write and update SQL queries with ease. * Experience with APIs and REST calls. * Usage of Browser dev tools, frontend troubleshooting, and HAR File analysis. * An understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, and identifying underlying Network issues. * Experience understanding and supporting Java-based apps, being able to analyze/troubleshoot Stack trace and Java-based exceptions. * Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML. Nice to have Skills: * Experience working with Jira Service Manager * Experience working with Splunk, Dynatrace, Clarity * Familiarity with AWS Cloud technologies. * Experience working in a Linux environment. * Ability to read/write python scripts or Ansible playbooks. * Understanding ServiceNow, Aha, Flomatika, Allstack, and/or SailPoint integrations ## Description * Own, troubleshoot, solve complex customer technical issues, using collaboration, troubleshooting best practices, transparency within and across teams, maintain updates on the JIRA or Confluence tickets and enhancement requests. * Error diagnosis (code review if needed), debugging, validation, and root cause analysis in Atlassian products. * Enable replication of issues to verify product-related bugs. * Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer/ engineer experience. * Drive technical collaboration & engagement outside of Fiserv with our internal and external partners * Provide technical leadership and mentoring for Junior JIRA admins. * Act as the primary point of contact for local technical escalation. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Keeping applications secure by evolving OAuth 2.0 and OpenID Connect](https://www.wearedevelopers.com/videos/100152-keeping-applications-secure-by-evolving-oauth-2-0-and-openid-connect) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Delay the AI Overlords: How OAuth and OpenFGA Can Keep Your AI Agents from Going Rogue](https://www.wearedevelopers.com/videos/1637-delay-the-ai-overlords-how-oauth-and-openfga-can-keep-your-ai-agents-from-going-rogue) ## Related Articles - [93 Java Interview Questions You Should Prepare For](https://www.wearedevelopers.com/magazine/14-93-java-interview-questions-you-should-prepare-for) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Top 10 Java Libraries](https://www.wearedevelopers.com/magazine/364-top-10-java-libraries) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)