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# Field Technical Specialist I

- **Company:** Imagine IT
- **Location:** Wichita, KS, United States
- **Experience:** Experienced
- **Salary:** $50,003.0 - $61,818.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Information Technology Operations, Cloud Services, Virtual Environment, Fortinet, Firewall Services Module
- **Published:** August 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=097d8d1efdc5db0e

## About the Role

* Strong technical troubleshooting and analytical skills
 * Excellent communication, interpersonal, and organizational abilities
 * Ability to manage priorities, escalations, and multiple issues simultaneously
 * Sound decision-making and problem-solving skills
 * A client-first mindset with a "do what it takes" attitude
 * Ability to stay calm and effective in high-pressure situations
 * Skill in translating technical concepts into clear, actionable guidance
 * Adaptability and efficiency in managing change and new technologies

Experience & Technical Knowledge

 * 3+ years of experience troubleshooting technical issues
 * 3+ years of phone-based technical support with strong customer service skills
 * Solid understanding of networking, infrastructure, and IT operations
 * Experience with networking administration (Meraki preferred)
 * Firewall configuration and administration (Fortigate or Meraki preferred)
 * Virtual environment setup, administration, and configuration
 * Active Directory and Group Policy management
 * Ability to clearly communicate complex technical issues to end users

 * ️ Requirements

 * Ability to work at a computer for extended periods (up to 8+ hours daily)
 * Ability to travel to client sites as needed
 * Ability to lift and move up to 40 lbs occasionally (hardware, equipment, etc.)

## Description

For 30 years, Imagine IT has been building the future-delivering cloud solutions, infrastructure, and IT support that help our partners succeed. We're looking for a Field Technical Specialist I to join our service delivery team and provide exceptional technical support both remotely and onsite.

In this role, you'll be the front line of support-resolving issues, building trust with clients, and delivering an experience that combines technical expertise with empathy and professionalism., Provide day-to-day support for end users by troubleshooting hardware, software, and network issues via phone, email, and onsite visits.

Resolve & Escalate Issues Efficiently

Validate escalated issues, identify known solutions, and troubleshoot effectively-escalating when necessary while staying mindful of time and impact.

Manage & Document Support Requests

Track, document, and monitor all incidents and requests to ensure timely resolution and clear communication.

Support Process Improvement

Follow and contribute to documented processes and procedures, helping improve consistency and service quality.

Collaborate Across Teams

Communicate effectively with internal teams to ensure seamless service delivery and issue resolution.

Maintain System & Client Documentation

Create clear, concise documentation for configurations, changes, and client interactions.


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