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# Help Desk Analyst

- **Company:** Joining Wood Rodgers
- **Location:** Roseville, CA, United States
- **Experience:** Experienced
- **Salary:** $41,080.0 - $51,480.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Business Software, Computer Networks, Issue Tracking Systems, Remote Service Software, Software Troubleshooting, Computer Equipment
- **Published:** August 28, 2026
- **Apply:** https://www.dice.com/job-detail/d9c2a1fa-03d3-4546-b75b-efb0cbd43eaf

## About the Role

Are you seeking a career where you can foster a positive working environment and enhance employee relations? Do you possess flexibility, proactivity, approachability, a knack for problem-solving, and a good sense of humor? If so, you've found the right place!, * 3+ years of help desk, desktop support, or related IT experience.

 * Knowledge of Windows, Microsoft 365, computer hardware, software applications, and end-user support.
 * Strong troubleshooting, problem-solving, communication, and customer service skills.
 * Ability to learn new technologies, manage multiple priorities, and work independently and collaboratively.
 * Experience with ticketing systems, Active Directory, networking concepts, workstation deployment, and remote support tools preferred.
 * Technical certifications, an IT-related degree, and experience supporting specialized business applications are a plus.
 * Valid driver's license and ability to travel between office locations as needed.

## Description

* Troubleshoot, resolve, and document support requests through phone, Microsoft Teams, remote-support tools, and the ticketing system.
 * Install software, configure workstations, perform hardware troubleshooting, and support user access issues.
 * Escalate complex issues as needed and maintain accurate documentation of troubleshooting efforts and resolutions.
 * Assist with equipment inventory, asset tracking, and technology lifecycle management.
 * Deliver responsive customer service to employees at all levels.
 * Contribute to knowledge sharing, process improvement, and support documentation.
 * Travel to other office locations as needed for onsite support.


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